---
title: "FAQs On Master Configuration Under Configurations | BUSY Software Help"
description: "Get the helpful guide for FAQs related to Master Configuration under Configurations. BUSY Software Help & Support"
canonical: "https://busy.in/faqs/configurations/master-configuration/192/"
---

# FAQs On Master Configuration Under Configurations | BUSY Software Help

[BUSY FAQs](https://busy.in/faqs/) → [configurations](https://busy.in/faqs/configurations/) → master configuration

## I selected % tax but it's charging %. Why is this happening?

The error is because the tax charge for the item was not properly selected. Even though 12% was selected, the tax charge was actually 9%.

## How can i increase the character limit of item name in BUSY?

The item name character limit is 40 and currently there is no provision to increase it. However the print name you enter upto 60 characters.

## What are the common reasons for items showing invalid in a bill?

The Common causes of invalid item entries on an invoice include an incorrect HSN code and an invalid tax category associated with the HSN code.

## Where can I find tax percentages applicable to an item or master?

In Item master can mention the Tax category. But what percentage of tax is applicable, The customer needs to confirm from his Accountant or CA.

## Is it possible to differentiate between B2B and B2C customers in BUSY?

yes,In party master there is an option of type of dealer you need to specify unregister for B2C transaction and specify Register for B2B transaction.

## . How do I update my party masters in BUSY?

Open the Party Master in modify mode then update it required details.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Masters
Step 3: Account
Step 4: Modify

## Can I connect my bank account/credit card in BUSY?

You cannot connect credit card or bank account in BUSY but you can create account and use settlement option for credit card and bank account

## How can create new account in BUSY.

If you want to create new account master in BUSY you may follow some steps:
Step: 1 Go to administration.
Step: 2 Master - account - add

## When entering bag weight, should I enter the weight of the bag or weight of the contents inside the bag?

When entering bag weight in BUSY, you should enter the weight of the contents inside the bag, not the weight of the bag itself.

## The exchange rates in my BUSY are not updating correctly. What steps should I take to ensure accurate exchange rates?

To update the correct exchange rate
Step 1 : GO to exchange rate section
Step 2 : Manually update the exchange rate and save

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