---
title: "E-Invoice generation feature not working in BUSY. Common reasons for failure and how to fix?"
description: "E-Invoice generation feature not working in BUSY. Common reasons for failure and how to fix?"
canonical: "https://busy.in/faqs/einvoice-generation-feature-not-working-in-busy-common-reasons-for-failure-and-how-to-fix-answerid-41881/"
---

# E-Invoice generation feature not working in BUSY. Common reasons for failure and how to fix?

To fix and know the reason why the [E-Invoice](https://busy.in/accounting-software/e-invoice/) generation feature is not working in BUSY, you need to try the below option to enable or not to check the failure:
Step 1: Make sure your e-invoice configuration is done from Administration, then Configuration, and selecting Features or Options. Choose GST or VAT and enable the e-way bill as required. Enter relevant details, like place, pin code, etc., in the configuration window.
Step 2: Make sure your GSP configuration is done from GSP configuration, select the GSP for e-way bills and e-invoices, and enter Webtel and Pinnacle's user ID and password. Click on validate to verify the credentials.
Step 3: Make sure your Webtel and Pinnacle's configuration is done by generating Webtel and Pinnacle's ID and password from the E-way bill portal. Log in to https://ewaybillgst.gov.in/, click on login, enter E-way bill login and password, go to Registration, select For GSP, send OTP, verify OTP, and create the user for Webtel and Pinnacle.
Step 4: Ensure that Voucher Series Configuration is set to generate an e-way bill after saving.
Step 5: Verify that the QR code print option is enabled in the sales invoice bill print option. Enable Print E-Invoice IRN, Ack. No., Act Date, and QR Code from Administration, then Configuration, then Invoice/Document Printing. Find your sales invoice, whether it is standard or advance, and enable the option accordingly.
By following these steps, you can ensure that your e-invoice features will work.

## Related FAQs

- [How can I configure and generate e invoices, e-way bills correctly when goods are moving across multiple locations?](https://busy.in/faqs/configure-generate-invoices-e-way-bills-correctly-when-goods-moving-across-multiple-locations-answerid-34348/)
- [Generating E-Way bill along with E-invoice in BUSY. How to do it?](https://busy.in/faqs/generating-eway-bill-along-with-einvoice-in-busy-how-to-do-it-answerid-52146/)
- [How do I generate e-way bills in BUSY?](https://busy.in/faqs/how-do-i-generate-eway-bills-in-busy-answerid-65767/)
- [E-Way bill generation fails sometimes despite a proper invoice in BUSY. How to make it reliable?](https://busy.in/faqs/eway-bill-generation-fails-sometimes-despite-a-proper-invoice-in-busy-how-to-make-it-reliable-answerid-38940/)
- [How do I reset my eBay bill password in BUSY?How do I generate e-invoices in BUSY?](https://busy.in/faqs/how-do-i-reset-my-ebay-bill-password-in-busy-how-do-i-generate-einvoices-in-busy-answerid-38939/)