---
title: "How can i resolve the issue related to E-way bill ID"
description: "How can i resolve the issue related to E-way bill ID"
canonical: "https://busy.in/faqs/how-can-i-resolve-the-issue-related-to-eway-bill-id-answerid-56014/"
---

# How can i resolve the issue related to E-way bill ID

If you are facing an issue related to E-way bill ID then please follow the steps:

Step 1: Go to the chrome browser and type ewaybillgst.gov.in and open then e-way bill portal
Step 2: Mention the credential of e-way bill like username and password and login the portal
Step 3: In left side panel go to Registration option
Step 4: Click on GSP option
Step 5: Click on get OTP after that you will receive an OTP from E-way bill portal on your registered Email ID and Mobile Number
Step 6: Mention the OTP and verify it
Step 7: You will check three option Freeze account, Add New , Change Password
Step 8: If you have already existing GSP ID then clcik on Freeze option
Step 9: Select respective GSP ID then click on freeze
Step 10: After that go to Add new option for create new GSP ID
Step 11: select GSP server named as Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited
Step 12: Mention three ALPHABET in username
Step 13: Create password with the minimum length of 12 to 15 character including special character
Step 14: Click on save option and save the configuration
Step 15: Mention both GSP server user name and password in GST/VAT under E-way bill configuration
Step 16: Validate both GSP credential and save the configuration

## Related FAQs

- [What are the steps to configure Webtel or Pinnacle GSP IDs in BUSY after account creation?](https://busy.in/faqs/what-are-the-steps-to-configure-webtel-or-pinnacle-gsp-ids-in-busy-after-account-creation-answerid-38949/)
- [I am unable to locate the GST configuration settings for e-invoicing in BUSY. Can you please guide me step-by-step to access it under Features and Options?](https://busy.in/faqs/unable-locate-gst-configuration-settings-e-invoicing-busy-guide-step-access-under-features-options-answerid-26466/)
- [I am unable to generate an e-invoice in BUSY. What do I need to do to enable e-invoice generation?](https://busy.in/faqs/i-am-unable-to-generate-an-einvoice-in-busy-what-do-i-need-to-do-to-enable-einvoice-generation-answerid-32604/)
- [How do I configure BUSY to start generating e-invoices from a particular date? What settings need to be changed?](https://busy.in/faqs/configure-busy-start-generating-e-invoices-from-particular-date-what-settings-need-changed-answerid-32605/)
- [How to properly configure e-way bill from BUSY to resolve issues while generating eway bill.](https://busy.in/faqs/how-to-properly-configure-eway-bill-from-busy-to-resolve-issues-while-generating-eway-bill-answerid-41854/)