---
title: "I am unable to open PDF bills/invoices on my mobile device through WhatsApp. How can I resolve this?"
description: "I am unable to open PDF bills/invoices on my mobile device through WhatsApp. How can I resolve this?"
canonical: "https://busy.in/faqs/i-am-unable-to-open-pdf-billsinvoices-on-my-mobile-device-through-whatsapp-how-can-i-resolve-this-answerid-34407/"
---

# I am unable to open PDF bills/invoices on my mobile device through WhatsApp. How can I resolve this?

To troubleshoot the issue of not being able to view PDF bills/invoices via WhatsApp on mobile in [BUSY](https://busy.in/), you can try the following steps:
Step 1 :Start by clicking the provided link to access the report.
Step 2 ;Look for a "Download" or "Save" button on the page, and select it to retrieve the PDF file.
Step 3 :Ensure that there are no specific settings that are preventing the PDF from being attached directly to the message.
Step 4 ;Reach out to the sender or the source of the SMS report to inquire about the link.
Step 5 :If the link leads to a web page, try accessing it through a web browser on your device or computer.
Step 6 ;After you've accessed the PDF through the link, use the browser's options to save the file to your device.
Step 7 :If the link leads to a document-sharing platform (e.g., Google Drive, Dropbox, or a similar service), ensure that you have the necessary permissions to access and download files from that platform.
Step 8 :Double-check that the linked report is indeed in PDF format.
Step 9 :Make sure that the software or app you're using for SMS reports is up to date.

## Related FAQs

- [I want to activate SMS and WhatsApp integration in BUSY. What is the process?](https://busy.in/faqs/i-want-to-activate-sms-and-whatsapp-integration-in-busy-what-is-the-process-answerid-44949/)
- [How can I share an invoice or account statement via SMS or WhatsApp with a customer?](https://busy.in/faqs/how-can-i-share-an-invoice-or-account-statement-via-sms-or-whatsapp-with-a-customer-answerid-38941/)
- [Is there a way to automate SMS notifications for my invoices in BUSY Accounting Software?](https://busy.in/faqs/is-there-a-way-to-automate-sms-notifications-for-my-invoices-in-busy-accounting-software-answerid-41859/)
- [I am unable to access specific features and options in BUSY. What could be the reason?](https://busy.in/faqs/i-am-unable-to-access-specific-features-and-options-in-busy-what-could-be-the-reason-answerid-38968/)
- [Why am I unable to view certain menus and options in the BUSY interface?](https://busy.in/faqs/why-am-i-unable-to-view-certain-menus-and-options-in-the-busy-interface-answerid-44970/)