---
title: "The mobile messaging integration in BUSY is not working as expected. What should I check to troubleshoot this issue?"
description: "The mobile messaging integration in BUSY is not working as expected. What should I check to troubleshoot this issue?"
canonical: "https://busy.in/faqs/mobile-messaging-integration-busy-working-expected-what-should-check-troubleshoot-issue-answerid-32627/"
---

# The mobile messaging integration in BUSY is not working as expected. What should I check to troubleshoot this issue?

When the WhatsApp integration for sending notifications is not functioning correctly in [BUSY](https://busy.in/), there could be various reasons behind the issue. To identify the problem and address it, consider the following common factors that might be causing the integration to malfunction:
Step 1 :Check the configuration settings for the WhatsApp integration within the software.
Step 2 :Verify that the API credentials (e.g., API key, API secret) for the WhatsApp integration are accurate.
Step 3 :The WhatsApp Business API might have service disruptions or limitations.
Step 4 :Ensure that you have the necessary licenses and permissions to use the WhatsApp integration for business purposes.
Step 5 :Attempt to send different types of messages through the integration to see if the issue is specific to certain message formats or templates.
Step 6 :Double-check that the recipient's WhatsApp number is correctly entered in the software.
Step 7 :Review the settings on your mobile device to ensure that WhatsApp notifications and messages from business accounts are not being blocked or filtered.
Step 8 :Make sure that your mobile device or computer has an active and stable internet connection, as WhatsApp messages rely on internet connectivity.
Step 9 :Some mobile service providers or WhatsApp itself may impose restrictions on sending messages, especially if they are considered spam.
Step 10 :If you are using WhatsApp on a computer, ensure that you have the WhatsApp Desktop app installed and linked to your WhatsApp account.

## Related FAQs

- [I want to activate SMS and WhatsApp integration in BUSY. What is the process?](https://busy.in/faqs/i-want-to-activate-sms-and-whatsapp-integration-in-busy-what-is-the-process-answerid-44949/)
- [How can I share an invoice or account statement via SMS or WhatsApp with a customer?](https://busy.in/faqs/how-can-i-share-an-invoice-or-account-statement-via-sms-or-whatsapp-with-a-customer-answerid-38941/)
- [Is there a way to automate SMS notifications for my invoices in BUSY Accounting Software?](https://busy.in/faqs/is-there-a-way-to-automate-sms-notifications-for-my-invoices-in-busy-accounting-software-answerid-41859/)
- [I am unable to access specific features and options in BUSY. What could be the reason?](https://busy.in/faqs/i-am-unable-to-access-specific-features-and-options-in-busy-what-could-be-the-reason-answerid-38968/)
- [Why am I unable to view certain menus and options in the BUSY interface?](https://busy.in/faqs/why-am-i-unable-to-view-certain-menus-and-options-in-the-busy-interface-answerid-44970/)