---
title: "The print preview and print options for E-invoices are enabled but not working. How do I resolve this issue in BUSY?"
description: "The print preview and print options for E-invoices are enabled but not working. How do I resolve this issue in BUSY?"
canonical: "https://busy.in/faqs/preview-print-options-e-invoices-enabled-but-working-resolve-issue-busy-answerid-29903/"
---

# The print preview and print options for E-invoices are enabled but not working. How do I resolve this issue in BUSY?

If the print preview and print options for E invoices are enabled but not working, you can follow the steps you've mentioned to troubleshoot and potentially resolve the issue. Here's a more detailed breakdown of these steps:
Step 1: Give Everyone Permission to the BUSYWin Folder:
Right click on the BUSYWin folder (where the software is installed).
Go to Properties.
In the Security tab, click Edit.
Add Everyone with full permissions.
Step 2: Give Everyone Permission to BUSY Themselves:
Right click on the BUSY.exe file (the software executable).
Follow the same steps as in Step 1 to give Everyone full permissions.
Step 3: Check Antivirus and Add BUSYExe and BUSYWin Folders:
Ensure that your antivirus software is not blocking BUSY.
Add the BUSY.exe file and the BUSYWin folder to your antivirus's exclusion or allowed list.
Step 4: Inbound and Outbound Rules for BUSY Firewalls:
If you are using a firewall, check the inbound and outbound rules to ensure that BUSY is not being blocked.
Step 5: Disable Windows Defender:
Temporarily disable Windows Defender or any other built in security software to see if it's causing the issue.
Step 6: Set the User Control Setting to Never Notify:
From the control panel, access the User Account Control settings.
Set it to Never Notify.
Step 7: Restart System and Internet:
Restart your computer.
Restart your internet connection.
Step 8: Clear Temp Files in EWayBillTemp Folder:
Locate the EWayBillTemp folder by checking the start in option where BUSY is installed (e.g., C:\\BUSYWin\\EWayBillTemp).
Clear all temporary files in the EWayBillTemp folder.
Following these steps should help you troubleshoot and potentially resolve the issue of e invoice printing in BUSY. If the problem persists, consider reaching out to BUSY support for further assistance

## Related FAQs

- [I can see the invoice details on the portal but the PDF is not getting generated automatically. What should I do to get the PDF file for my e-invoices?](https://busy.in/faqs/see-invoice-details-portal-but-getting-generated-automatically-what-should-get-pdf-file-e-invoices-answerid-25686/)
- [I am unable to find the 'Print' option for downloading my e-invoice PDF file. Where can I find this option in the portal?](https://busy.in/faqs/unable-print-downloading-e-invoice-pdf-file-where-find-option-portal-answerid-28120/)
- [I am logged into the right portal but still unable to see options to download my e-invoice as PDF. What am I missing in the process?](https://busy.in/faqs/logged-into-right-portal-but-still-unable-see-options-download-e-invoice-pdf-what-missing-process-answerid-26465/)
- [I can see my invoices on the dashboard but don't have an option to print or download them. How can I get the PDF files for e-invoices displayed in my dashboard?](https://busy.in/faqs/see-but-option-print-or-download-them-get-pdf-files-e-invoices-displayed-dashboard-answerid-25392/)
- [I have the invoice IRN but when I enter it, the invoice PDF is not getting downloaded. What could be the issue and how can I troubleshoot this?](https://busy.in/faqs/irn-but-when-enter-invoice-pdf-getting-downloaded-what-could-issue-troubleshoot-answerid-25862/)