Frequently Asked
Questions
Find Solutions to Common Issues Related to query-system - query system
I am unable to see a voucher or bill I created previously. How can I retrieve it?
If you are unable to find a voucher in BUSY then please check with below steps.
1. Open the list of voucher and search the voucher through F3.
2: you can also use Query system by pressing ALT + Q on BUSY screen or can go to Dispaly and then move to Query System
3: Select the option query on transaction
3: Mention that unique bill number in search string.
4: Select voucher type and press Ok
5: Then select the date range and do F2
I am unable to find a certain invoice or transaction in BUSY. How can I locate it?
To loacate a certain invoice or transaction in BUSY please check with below steps.
1. Open the list of voucher and search the voucher through F3.
2: you can also use Query system by pressing ALT + Q on BUSY screen or can go to Dispaly and then move to Query System
3: Select the option query on transaction
3: Mention that unique bill number in search string.
4: Select voucher type and press Ok
5: Then select the date range and do F2
Why am I unable to see the invoice/estimate/quote number after generating it? How can I find or retrieve the invoice/estimate/quote number?
If yo are unable to find the generated invoices then you can follow the steps as below :
1: Check the list of transcation and use F3 to search that particular voucher.
2: Press ALT + Q on BUSY screen or go to Dispaly Menu and Move to Query System
3: Select the option query on transaction
4: Mention that unique bill number in search string.
5: Select voucher type and press Ok
6: Then select the date range and do F2.
After making a sale in BUSY, I am prompted to print or save the invoice/rebill but my staff is unable to locate it afterwards. What do I need to check to ensure the invoice/rebill is properly saving after a sale?
In order to find out the previously entered bill you can refer the steps as follows:
Step 1: Open List of the voucher and use F3 for search.
Step 2: If you still unable to find then go to Display menu.
Step 3: Query System
Step 4: Click Serach on Transaction
Step 5: Select All Vouchers and specify your serach string such as voucher number
Step 6: Select the transaction type and press OK.
Step 7: Open the report and check.
How do I search sales records by customer mobile number in BUSY
If you entered customer's mobile no. in Billing Shipping window and want to search sales invoice from that mobile no. , you can follow these steps:
Step 1: Press CTRL+Q and select Query on Transactions.
Step 2: Select All Vouchers and enter the mobile no. in "Enter Search Stringand tick on check box right to sales.
Step 3: Enter the date range and press OK. The report will display you all the sales transaction in which that mobile no. entered.
I can't find invoice number Can you help me locate it?
If you are unable to view invoice then follow the steps:
Step 1: Go to Display menu
Step 2: Then click on Query system option
Step 3: Then click on Query on transaction option
Step 4: Then select the option of All vouchers or Selected vouchers
Step 5: Then Specify search string as invoice number
Step 6: Then click on check All option and click on OK button
Step 7: Here you can the list of vouchers
How do I search for customers or vendors by partial name or keyword in BUSY?
BUSY allows to search customer or vendor by partial name through Query system. To apply query, follow these steps:
Step 1: Go to display section then click on query system or can press CTRL+Q shortcut key to reach query system.
Step 2: Choose Query on master then select all master
Step 3: Enter search string as basis for search, tick on required master in which you want to appply query and click on Ok.
How to Search old sales records by item serial number in BUSY.
To search sale through item serial number you can follow the steps.
Step 1. Go to display menu click
Step 2. Go to query system click
Step 3. Click on item serial number
Step 4. Mention serial number in serial number field and mention date
Step 5. Then open the report.
Now you can see the transaction of that serial number.
If we mention shipping detail in previous year it will show in next year or not?
Yes it will show in next year for check detail through shipping detail follow these steps:
step 1: Go in display then go in query system or you can press control q
step 2: Go in search party and enable billing details only in search In menu
step 3: Mention detail like mobile Number or name or email id
step 4: Then click on search it will show shipping detail.
How do I find the invoices where a particular item barcode was sold?
You can search for invoices where a particular item barcode code was sold by using the search function in the platform where the invoices are stored.
You need to follow the below mentioned steps:
Step 1: Open the Company
Step 2: Press the ALT+Q
Step 3: Query on Barcode
Step 4: Enter the item Barcode
Step 5: Click on Search and can check the detail of that barcode
