---
title: "I can see the print invoice option in BUSY but nothing happens when I click on it. Why is it not working?"
description: "I can see the print invoice option in BUSY but nothing happens when I click on it. Why is it not working?"
canonical: "https://busy.in/faqs/see-print-invoice-option-busy-but-nothing-happens-when-click-why-working-answerid-28966/"
---

# I can see the print invoice option in BUSY but nothing happens when I click on it. Why is it not working?

If the Print Invoice option in BUSY is not working and nothing happens when you click on it, there could be several reasons for this issue. Here are steps to troubleshoot and resolve the problem:
Step 1: Check Printer and Default Printer Settings, Ensure that your printer is correctly connected, turned on, and has enough paper and ink toner.
Make sure your printer is set as the default printer in your computer's settings.
Step 2: Restart the Software, Close BUSY and reopen it. Sometimes, a software restart can resolve minor issues.
Step 3: Run Printer Troubleshooter, If you are using a Windows operating system, you can run the built in printer troubleshooter. To do this, go to Settings > Devices > Printers & scanners and select your printer. Click Run the troubleshooter.
Step 4: Update BUSY, Ensure that you are using the latest version of BUSY. Software updates often include bug fixes. Check for and install any available updates.
Step 5: Test on Another Computer, If possible, try printing invoices from BUSY on another computer with a different printer to see if the issue is specific to your computer or printer.
Step 6: Check for Popup Blockers, Some popup blockers can prevent the printing dialog from appearing. Make sure your web browser or security software isn't blocking popups.
Step 7: Check the printer spooler service in Services.msc for smooth functioning.
If none of the above steps resolve the issue, consider reaching out to the customer support of BUSY. They can provide specific guidance and assistance tailored to your situation.
By following these steps, you should be able to identify and address the issue preventing the Print Invoice option from working in BUSY.

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