---
title: "Steps to resolve issues with BUSY device not sending emails or mail feature malfunctioning."
description: "Steps to resolve issues with BUSY device not sending emails or mail feature malfunctioning."
canonical: "https://busy.in/faqs/steps-to-resolve-issues-with-busy-device-not-sending-emails-or-mail-feature-malfunctioning-answerid-45013/"
---

# Steps to resolve issues with BUSY device not sending emails or mail feature malfunctioning.

If you're experiencing issues with your BUSY not sending emails or encountering malfunctions in the mail feature, you can follow these steps to troubleshoot and resolve the problem:
Step 1 : Ensure that your computer has an active and stable internet connection.
Step 2 : Double-check your email configuration settings within BUSY to make sure they are accurate.
Step 3 : Create a test email within BUSY and attempt to send it.
Step 4 :Verify the status of your email server or email service provider.
Step 5 :Check the email outbox within BUSY to see if there are any unsent emails with error messages.
Step 6 :Verify that your antivirus software or firewall is not blocking BUSY's email functionality.
Step 7 : Create a test email account or use a different email account within BUSY to see if the issue is specific to one email account or applies to all email accounts.
Step 8 : If you've tried the above steps and the issue persists, refer to BUSY's official documentation for troubleshooting tips related to email functionality. You can also contact their customer support for assistance.If you need any assistance you can contact to your authorized channel partner or reach out to us on our 24X7 Centralised helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

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