---
title: "FAQs On Internet Connection Under Troubleshoot | BUSY Software Help"
description: "Get the helpful guide for FAQs related to Internet Connection under Troubleshoot. BUSY Software Help & Support"
canonical: "https://busy.in/faqs/troubleshoot/internet-connection/6/"
---

# FAQs On Internet Connection Under Troubleshoot | BUSY Software Help

[BUSY FAQs](https://busy.in/faqs/) → [troubleshoot](https://busy.in/faqs/troubleshoot/) → internet connection

## Is there an issue with my internet connection causing problems opening BUSY?

BUSY can be opened without an internet connection, but it requires if you are using BUSY Online.

## I am unable to see the screen share from the agent. What should I do?

You can try troubleshooting the connectivity issues or switch to a different screen sharing software like UltraViewer.

## internet connection error at the time of Upgrade BUSY

Make sure internet is functioning properly also check with other internet

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