---
title: "Troubleshooting the non-receipt of self-messages on WhatsApp in BUSY after API purchase."
description: "Troubleshooting the non-receipt of self-messages on WhatsApp in BUSY after API purchase."
canonical: "https://busy.in/faqs/troubleshooting-the-nonreceipt-of-selfmessages-on-whatsapp-in-busy-after-api-purchase-answerid-52223/"
---

# Troubleshooting the non-receipt of self-messages on WhatsApp in BUSY after API purchase.

If you're not receiving self-messages on WhatsApp in BUSY after purchasing an API, it can be a technical issue that requires troubleshooting. Here are steps to help diagnose and resolve this problem:
Step 1 : Verify that the API you purchased is correctly configured within the [BUSY](https://busy.in/).
Step 2 : Double-check the API credentials (e.g., API key, API secret) to ensure they are correct.
Step 3 :Confirm that the API is properly integrated with BUSY.
Step 4 :Check if there are specific settings or configurations within the software for self-messages
Step 5 : Ensure that the mobile number registered for self-messages is entered in the correct format, including the country code.
Step 6 :Ensure that the WhatsApp account associated with the software is active and functioning properly.
Step 7 ;Refer to the documentation provided by your API provider to ensure that you are using the API correctly.
Step 8 : Try sending self-messages to other phone numbers
Step 9 :Verify that your device and software have an active and stable internet connection.
Step 10 ; If there are persistent issues, you might need to reconfigure the API or request assistance from the API provider to ensure proper integration.

## Related FAQs

- [I want to activate SMS and WhatsApp integration in BUSY. What is the process?](https://busy.in/faqs/i-want-to-activate-sms-and-whatsapp-integration-in-busy-what-is-the-process-answerid-44949/)
- [How can I share an invoice or account statement via SMS or WhatsApp with a customer?](https://busy.in/faqs/how-can-i-share-an-invoice-or-account-statement-via-sms-or-whatsapp-with-a-customer-answerid-38941/)
- [Is there a way to automate SMS notifications for my invoices in BUSY Accounting Software?](https://busy.in/faqs/is-there-a-way-to-automate-sms-notifications-for-my-invoices-in-busy-accounting-software-answerid-41859/)
- [Why am I unable to view certain menus and options in the BUSY interface?](https://busy.in/faqs/why-am-i-unable-to-view-certain-menus-and-options-in-the-busy-interface-answerid-44970/)
- [I am unable to access specific features and options in BUSY. What could be the reason?](https://busy.in/faqs/i-am-unable-to-access-specific-features-and-options-in-busy-what-could-be-the-reason-answerid-38968/)