---
title: "What steps should I take if the e-invoice feature is not working correctly in BUSY?"
description: "What steps should I take if the e-invoice feature is not working correctly in BUSY?"
canonical: "https://busy.in/faqs/what-steps-should-i-take-if-the-e-invoice-feature-is-not-working-correctly-in-busy-answerid-41937/"
---

# What steps should I take if the e-invoice feature is not working correctly in BUSY?

Follow below steps if the e-invoice feature is not working correctly in BUSY:
Step 1: Check your BUSY model as e invoice can be generate in Standard/[Saffron](https://busy.in/saffron/)/Enterprises/[Emerald](https://busy.in/emerald/) model only.
Step 2: Check your BUSY License Subscription is activated or not.
Step 3: Update your BUSY with latest release.
Step 4: Go in adminstration and select configuration.
Step 5: Then select features/options.
Step 6: Click on GST/VAT.
Step 7: Check in E invoice configuration window station and pincode has been defined or not.
Step 8: Then click on GSP configuration and validate it.
Step 9: If not validate then again create another GSP ID through Eway bill portal.
Step 10: Go in transaction and generate invoice.
Step 11: Validate party GSTN and click on update back and quit save it.
Step 12: Go in item master, press ALT+M in tax category check relevant type belongs to your [HSN code](https://busy.in/hsn/) as goods/service.
Step 13: Check billing/shipping details.
Step 14: Mention station and pincode in transport window.
Step 15: Before generation check errors in transaction.
Step 16: Also you need to check the firewall settings and exclude BUSY from anti virus.
Step 17: Check E invoice portal working or not.

## Related FAQs

- [How can I configure and generate e invoices, e-way bills correctly when goods are moving across multiple locations?](https://busy.in/faqs/configure-generate-invoices-e-way-bills-correctly-when-goods-moving-across-multiple-locations-answerid-34348/)
- [Generating E-Way bill along with E-invoice in BUSY. How to do it?](https://busy.in/faqs/generating-eway-bill-along-with-einvoice-in-busy-how-to-do-it-answerid-52146/)
- [How do I generate e-way bills in BUSY?](https://busy.in/faqs/how-do-i-generate-eway-bills-in-busy-answerid-65767/)
- [E-Way bill generation fails sometimes despite a proper invoice in BUSY. How to make it reliable?](https://busy.in/faqs/eway-bill-generation-fails-sometimes-despite-a-proper-invoice-in-busy-how-to-make-it-reliable-answerid-38940/)
- [How do I reset my eBay bill password in BUSY?How do I generate e-invoices in BUSY?](https://busy.in/faqs/how-do-i-reset-my-ebay-bill-password-in-busy-how-do-i-generate-einvoices-in-busy-answerid-38939/)