---
title: "WhatsApp-sent PDF bill opens on one mobile but not on another: reasons and troubleshooting in BUSY."
description: "WhatsApp-sent PDF bill opens on one mobile but not on another: reasons and troubleshooting in BUSY."
canonical: "https://busy.in/faqs/whatsappsent-pdf-bill-opens-on-one-mobile-but-not-on-another-reasons-and-troubleshooting-in-busy-answerid-39012/"
---

# WhatsApp-sent PDF bill opens on one mobile but not on another: reasons and troubleshooting in BUSY.

he issue of a WhatsApp-sent PDF bill opening on one mobile but not on another in BUSY could be due to compatibility issues with the mobile device or the PDF viewer app on the second mobile.
Step 1 :Start by clicking the provided link to access the report.
Step 2 ;Look for a "Download" or "Save" button on the page, and select it to retrieve the PDF file.
Step 3 :Ensure that there are no specific settings that are preventing the PDF from being attached directly to the message.
Step 4 ;Reach out to the sender or the source of the SMS report to inquire about the link.
Step 5 :If the link leads to a web page, try accessing it through a web browser on your device or computer.
Step 6 ;After you've accessed the PDF through the link, use the browser's options to save the file to your device.
Step 7 :If the link leads to a document-sharing platform (e.g., Google Drive, Dropbox, or a similar service), ensure that you have the necessary permissions to access and download files from that platform.
Step 8 :Double-check that the linked report is indeed in PDF format.
Step 9 :Make sure that the software or app you're using for SMS reports is up to date.

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