Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
Why are some features like e-invoicing not enabled in my BUSY software?
To enabled some feature like e invoice in your BUSY software you can follow the steps.
Your BUSY model should be standard or enterprise, in basic e invoice feature is not available.
Step 1. Open BUSY software
Step 2. Open Company
Step 3. Go to administration menu click
Step 4. Configuration click
Step 5. Features and options click
Step 6. Gst/Vat click
Step 7. Enable e invoice
Step 8. Fill place and pincode
Step 9. Click on configuration
Step 10. Fill gsp id and password
Step 11. Then save the configuration
You have to enable one more option.
Step 1. In configuration
Step 2. Voucher series configuration
Step 3. Select that voucher type in which you want to create e invoice
Step 4. select series
Step 5. Click on voucher confgiuration
Step 6. Press y for yes on the option of generate e invoice after saving.
I am unable to see the option to generate e-way bills in BUSY. What settings do I need to enable this?
To generate the e-way bill and E-invoice without errors, follow these steps:
Step 1: Go to Administration.
Step 2: Click on Configuration.
Step 3: Select the Feature and Options.
Step 4: Choose GST/VAT.
Step 5: Enable E-way Bill and provide the Place and Pincode.
Step 6: Fill in all the details for E-way Bill Configuration.
Step 7: Go to Voucher Series Configuration and select the voucher type.
Step 8: Choose the Voucher Series in which you want to use E-way Bill.
Step 9: Enable the Transport window on the top right side.
Step 10: Enable the E-way Bill option on the bottom right side.
Step 11: Now, when you add a voucher and save it, a window will prompt, asking if you want to generate an E-way bill so click on it.
Step 12: Fill in the transport window accordingly.
Step 13: Select 'Automatic,' check for errors, and resolve them as needed.
Step 14: Press F2 to save this window and generate the E-way bill.
How do I take backup of my BUSY data?What is the process for generating a password on the e-bill portal?
You can follow these steps to take backup in BUSY Before filling GST Return :
Step 1: Go to Company Menu and click on Backup Data option.
Step 2: Now select the company and enter user name and password and specify the path where you want to take backup by click on browser.
Step 3: Now select the FY and click on OK option.
To reset your E-Way bill password you need visit e way bill portal site , you can follow these steps:
Step 1: Go to the E-Way bill portal and click on Login Option
Step 2: Click on the Forgot Credential option and then click on Forgot
Password.
Step 3: Enter your username and GSTIN no. in the given fields.
Step 4: Now enter given Cptcha and Registered Mobile No.
Step 5: Click on send OTP Option and it will receive on registered Mobile No.
Step 6: Enter OTP and Verify.
Step 7: Now you can change your password for the E-Way bill.
I am unable to print the invoice I created in BUSY. What should I do?How do I generate E-Way bill for interstate sales in India?
To print the invoice which is created in BUSY sofware, you can follow these steps:
Step 1: Open BUSY and go to Transaction.
Step 2: Select Voucher and open particular voucher in modify mode.
Step 3: Alt+P for print invoice.
To generate an E-Way bill for interstate sales in BUSY, you can follow these general steps.
Step 1: Open the BUSY and log in using your credentials.
Step 2: Create a Sales Voucher with sale type Central for interstate transaction.
Step 3: Fill in the invoice details, such as the buyer's information, invoice number, date, and other relevant particulars.
Step 4: Add the items or services being sold, along with their quantities and prices.
Step 5: In BUSY, there should be an option to enable E-Way bill required for the voucher in transport details window.
Step 6: Provide the transporter's details, including the transporter's ID or vehicle no.
Step 7: Save the invoice and click yes on do you want to generate eway bill.
Step 8: Check all possible error first then can generate eway bill.
Are there tutorials and documentation available for learning BUSY?I cancelled an EVA bill voucher. Can I regenerate it with the same voucher number?
Yes, there are any tutorials available for learning the BUSY software
1. You can visit our Youtube channel BUSY for
2. You can check the User's manual of BUSY by following this :
Go to Help menu in BUSY Or Press F1
3. You can check the webinar link on our website (busy.in) for advanced features
Yes, you can cancel E-way bill from portal ans if want to cancel voucher also then can cancel from BUSY as well.
To cancel the E-way bill from BUSY follow the below mentioned steps:
Step 1: Go to Transaction Menu and then Sales
Step 2: Click on list then select List and then select that voucher and open that voucher
Step 3: Press ALT+ X to cancel the voucher then popup will appear that Do you want to cancel E-way bill also Click on Yes
Step 4: Enter the reason and remarks of cancellation and then click on Ok
No, you cannot generate E-way bill with the same voucher numbers that numbers has been cancelled
Why does the E-Way bill generation fail sometimes even when the invoice is created properly? How can I make this process more reliable?
If E-Way bill generation fail sometimes even when the invoice is created properly & Want reliable process Follow These Steps:
1.Check your GSP ID By Click on Validate Option In GST/VAT.
2.Check Station & Pincode in account Master or Transport window.
3.Ensure To correcting Transporter ID & Vehcile No.
4.Ensure HSN Code Digits Should be Maintain According to Your Annual Turnover(AATO).
5.Check Item Tax Category i.e. If HSN belongs to Service & Tax Category belongs to Goods Error Occur.
6.Ensure To Take Tax Category Belongs to your HSN. i.e. For Service HSN Tax Category Also be Sercvice.
7.UQC(Unit Quantity Code) it is a code for Units.
8.Enter on the Error Message then window appeare Click on Update UQC then take unit for Einvoice.
9.Check All The Possible errors. If Any Other error Shows Cannot generate Einvoice.
10.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in
How do I generate an e-way bill for a sales return/credit note in BUSY?
To generate an E way bill for a sales return/credit note in BUSY, you can follow these steps:
Step 1: First you need to enable eway bill option for sales return by going to Administration and click on configuration.
Step 2: Choose the Voucher Series Configuration option and select Sales Return.
Step 3: Then, select the voucher series and click on Voucher Configuration.
Step 4: Enable the option Input Transport Details and Generate E way bill After Saving then save.
Step 5: Now, go to Transaction menu and select Sales Return ( Cr. Note)
Step 6: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 7: Enter other details in transport details window such as Transporter, Vehicle no, Place, Pincode, etc and save.
Step 8: After saving the voucher a window will appear of Eway bill generation, select yes on it.
Step 9: Check all the details and generate eway bill and wait for the process. After that you can print e way bill.
Why is the e-way bill not being generated and showing the error "Record not found"?
The issue of the e-way bill not being generated , we can consider automatically changing the GSP (GST Suvidha Provider) configuration to Webtel services. By implementing this change, we can attempt to generate the e-way bill again, which might lead to successful generation or provide insights into the actual error causing the issue.
If the e-way bill not generated and showing error message "Record not found" follow the below steps:
Solution 1
Change GSP Configuration by
Step1: Administration
Step2: Configuration
Step3: Features/option
Step4: GST/VAT
Step5: GSP Configuration
Step6: Select GSP for E-Way Bill as Webtel Electrosoft Private Limited
Step7: Save (F2) and try to generate an E way bill again, it will be generated successfully or might be showing actual error
Solution 2
If option 1 is not working then try to upload a JSON file on e way bill portal. JSON can be generated from BUSY while saving the voucher.
Solution 3
If the above steps are not working then only re-install BUSY .
Please note that altering the GSP configuration requires only this kind of case
I am unable to generate e-way bills. What should I do to resolve this?
Please follow the below steps to generate E way in BUSY:
Step 1: Go to transaction then select the Sales voucher type.
Step 2: Now, Click on add tab and create the sales invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E Way Bill required option and also mention station and Pin code in transport window along with transporter or Vehicle number .
Step 5: Save the Invoice
Step 6: Now ,click on YES to generate E-Way Bill and then select Automatic mode for it.
Step 7: and then Click on check possible errors tab and rectify the errors if have
Step 8: After error rectification , click on view & generate E invoice option
Step 9: Cross verify the details appear in window and generate E way.
The eway bill is not getting generated even after entering all details. What could be the issue?
You need to check below points if eway bill is not generating after entering all details:
Step 1: Check if E waybill required set yes in transport window of voucher .
Step 2: Go to administration then configuration and select voucher series configuration
Step 3: Select voucher and series then click on voucher configuration
Step 4: Locate option Generate e waybill after saving should set to yes .
Step 5: Ensure that you have stable internet connection.
Step 6.Check the GSP credentials entered in BUSY under GST/VAT tab for generating e-waybill are validating or not.
Step 7: Check by log in into eway portal,is it log in or not.
Step 8: Create json file for e-waybill of invoice and uplaod manually on e-waybill portal,if still not generating e-waybill,it may be server issue
Step 9: Switch GSP id from webtel to pinnacle or vice versa as it might one GSP server is down.
Step 10: Also check the transactional error such as Item HSN, tax category and UQC of unit are correctly mentioned.
