Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gsp gov portal
The GSP login credentials are not working even after updating the software. How can I resolve this?
Follow below steps to resolve the issue of GSP login credentails which are not working fine in BUSY:
Step 1: Login on Eway bill portal through https://ewaybillgst.gov.in/login.aspx
Step 2: In menu select registration option.
Step 3: Click on FOR GSP
Step 4: A window will be appear and ask to send OTP, Which you will get on your registered email and mobile no.
Step 5: Verfiy OTP.
Step 6: Then click on Freeze option and freeze previous username.
Step 7: Again create new GSP ID of webtel electrosoft pvt. ltd and pinnacle finserv advisors private limited both.
Step 8: Copy user name.
Step 9: Go in administration.
Step 10: Select configuration option.
Step 11: Select feature/options.
Step 12: Then click on GST/VAT.
Step 13: Click on "GSP Configuration" option.
Step 14: Mention the GSP ID username and password which we have recently created through portal.
Step 15: Validate it and save the configuration.
How do I troubleshoot the issue of GSP not validating?
If you're experiencing problems with GSP not validating, follow these steps to troubleshoot:
Reason 1: Invalid ID or Password
1.Open the e-way bill portal and go to registration.
2.Choose GSP and enter the OTP received on your registered mobile number or email.
3.Click on 'Add New,' select GSP, choose the vendor (Webtel & Pinnacle), and create an ID.
4.Select GSP names (Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Private Limited), enter Username and Password, and add the user.
5.Use the same username with a prefix and password in the credentials table under GST VAT GSP configuration in BUSY.
6.Navigate to Administration, then Configuration.
7.Access the Features/Options menu, click on GST/VAT.
8.In GSP configuration, add the previously created GSP ID and password.
9.Save the configuration.
Reason 2: Internet Permission Issue
1.If the issue persists, check for internet permission problems.
2.Set DNS settings as 8.8.8.8 & 4.2.2.2 in network settings.
3.Alternatively, exclude the BUSYwin folder from the antivirus program.
These steps should help resolve the GSP validation issue.
What precautions can I take to avoid OTP problems when using BUSY in future?
To prevent OTP issues in BUSY, please implementing the following precautions.
Note : Make sure your correct details mentioned in GST/VAT Feature and here are the steps to be followed:
Step 1: Go to Administration Menu
Step 2: Click on Configuration option
Step 3: Then click on Feature and option
Step 4: Click on GST/VAT Feature
Step 5: Then make sure correct GST number mentioned in left side of the window
Step 6: Then Make sure Correct Gst Portal username is mentioned in Right side of the window
Step 7: Then open your web browser then type gst.gov.in
Step 8: Login Gst Portal with Username and password
Step 9: Then click on My profile
Step 10: Then click on Manage API access
Step 11: Enable API as Y then specify 30 days then click on Confirm button and save the configuration
How can I resolve the issue of GSP credential validation failure with the error "Handle is in the wrong state for the requested operation"?
Consider the following steps to troubleshoot and resolve the GSP credential validation issue:
To resolve the issue of GSP credential validation failure with the error "Handle is in the wrong state for the requested operation" follow the below steps:
Step :1
Update software or system: If the issue persists, check for available updates or patches for the GSP credential validation of BUSY software. Upgrading to the latest release of BUSY can address any known issues or bugs that may be causing the error.
Step :2
Technical issues: Ensure that the handle or reference to the GSP credential is correctly mapped within the system. Check Antivirus and firewall settings . Add Inbound and outbound rules of BUSY in the firewall .
Note:
If the issue persists, reach out to the technical support team or helpline provided by the E-Way bill software/service provider. They can assist you in troubleshooting the problem and provide specific solutions.
How to generate GSP user name and password for generating e way bill from BUSY.
To generate GSP username and password for eway bill generation from BUSY need to follow given steps
Step 1: Open your browser and search ewaybillgst.gov.in.
Step 2: Login your eway bill portal with your eway credentials.
Step 3: Then navigate to left hand side and select option of registration.
Step 4: Under Registration you will find for GSP option click on it.
Step 5 After that authenticate yourself with OTP.
Step 6: In the next window click on add user and chosse GSP named webtel electrosoft private limited.
Step 7: Enter the appropriate Username and Password and add the user.
Step 8: Follow step 6 and 7 for creating another GSP named pinnacle finserv advisors private limited.
Step 9:Enter the same username along with prefix and password in the GSP credentials in GST/VAT configuration in BUSY.
I changed the HSN code in BUSY but still not uploading GSTR json on Gst portal.
If you have updated the HSN code within BUSY software but have not yet uploaded the GSTR1
JSON on the GST portal, it is possible that the HSN code you updated in the item master may
not be sufficient as per your turnover. In this case, I would recommend generating a CSV for
your GSTR1 data and checking it using the offline tool. Here are the steps to do it:
Step 1: Go to the Display menu.
Step 2: Click on the GST Report, then GST E-Return option, and then click on the CSV option
to generate a CSV of that particular month.
Step 3: Download the offline tool from the GST website, install it, and then upload section by
section GSTR1 data through the offline tool. It will show you the exact error that you can
correct in BUSY.
How can I create a new GSP for e-way bills and e-invoices?
To set up a new GSP, follow these steps:
Step 1: Open the e-way bill portal and click on registration.
Step 2: Choose GSP and enter the OTP received on your registered mobile number or email.
Step 3: Click Add New, select GSP, choose the vendor Webtel & Pinnacle, and create an ID.
Step 4: Pick GSP Name Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Private Limited, enter Username and Password, and add the user.
Step 5: Use the same username with a prefix and password in the credentials table under GST VAT GSP configuration in BUSY.
Step 6: Navigate to Administration, then Configuration.
Step 7: Access the Features/Options menu, click on GST/VAT.
Step 8: Go to E-way bill configuration, enter details like from place and pin code.
Step 9: In GSP configuration, add the previously created GSP ID and password.
Step 10: Save the configuration.
The GST number is showing as invalid when I try to generate an E-Invoice. How can I resolve this?
To resolve the issue of the GST number showing as invalid when generating an E-Invoice, you can try the following steps:
1. Verify the GST number: Double-check that the GST number entered is correct and matches the one registered with the GST portal.
2. Ensure GST number is active: Confirm that the GST number is active and not suspended or expired on the GST portal.
3. Enable e-invoicing for the GST number: Make sure that e-invoicing is enabled for the specific GST number on the GST portal. Without enabling e-invoicing, you may encounter errors when generating E-Invoices.
4. Contact GST helpdesk: If the issue persists, it is recommended to reach out to the GST helpdesk or support team for further assistance in resolving the invalid GST number error during E-Invoice generation.
What can cause OTP issues in BUSY? Is it a problem at BUSY's end or the GST portal?
If you are facing a problem while getting an OTP then please follow the steps given below:
Step 1: Go to Administration Menu
Step 2: Click on Configuration option
Step 3: Then click on Feature and option
Step 4: Click on GST/VAT Feature
Step 5: Then make sure correct GST number mentioned in left side of the window
Step 6: Then Make sure Correct Gst Portal username is mentioned in Right side of the window
Step 7: Then open your web browser then type gst.gov.in
Step 8: Login Gst Portal with Username and password
Step 9: Then click on My profile
Step 10: Then click on Manage API access
Step 11: Enable API as Y then specify 30 days then click on Confirm button and save the configuration
I contacted BUSY support for OTP issues but the problem persists. What next steps should I take?
If you are facing a problem while getting an OTP then please follow the steps given below:
Step 1: Go to Administration Menu
Step 2: Click on Configuration option
Step 3: Then click on Feature and option
Step 4: Click on GST/VAT Feature
Step 5: Then make sure correct GST number mentioned in left side of the window
Step 6: Then Make sure Correct Gst Portal username is mentioned in Right side of the window
Step 7: Then open your web browser then type gst.gov.in
Step 8: Login Gst Portal with Username and password
Step 9: Then click on My profile
Step 10: Then click on Manage API access
Step 11: Enable API as Y then specify 30 days then click on Confirm button and save the configuration
