Frequently Asked Questions

The automatic removal of GSP details in BUSY during the update to a higher version might not occur by automatically. It is recommended to check the User Activity Log or Audit Trail log report to investigate if there have been any manual changes made to the settings.

If you are getting request time out error at validating webtel GSP credentails then can check the possible reason:
1.Check if some technical issue at portal itself then try aftersome time.
2.If any server issue in webtel server, then such error can be occured.
3.Check by update the BUSY releases.

To mention GST portal user name in BUSY , follow the steps mentioned below:
Step 1: Go to administration then configuration 
Step 2: Now to to features options then go to GST VAT option 
Step 3: Mention user name on the field provided as GST portal user name 

If you are facing a problem while validating Webtel ID and Pinnacle ID is Validating succesfully then these could be the reasons :
 Note : If the Webtel server is down then Webtel ID is not Validating, In this situation Please validate Id after sometime

For view Gsp id follow these steps:
1. Go In Administration then go in configuration 
2. Then go in Features/option then go in Gst/vat
3. Then go in gsp configuration and check Gsp id and validate 
Note- After validate you can check your gsp id correct or not

For check Api authorization please follow these Steps:
 1. Open GSt portal 
 2. On the top-right corner, click on My Profile.
 3. Click on Manage API Access.
 4. Choose Yes under Enable API Request.
 5. Under Duration, choose 30 days then Click on Confirm.

To help you troubleshoot and fix this issue, here are some general steps you can take:
Step 1: Network issues can sometimes prevent the generation or retrieval of tokens.
Step 2: Check the GST /Vat configuration
Step 3: Check GST portal Username in configuration
Step 4: Check OTP Validity

If you are unable to login to the GST portal due to connectivity issues, you should try again later when the connectivity is stable or try with any other internet connection. If the issue persists, you can contact the GST portal support for further assistance.

As per government guidelines, Taxpayers with an AATO (Annual aggregate Turnover) of less than Rs. 5 crore will still be required to use at least a 4-digit HSN code and In case of export and imports under the GST HSN should be 8 digits.

A GSP ID is required for generating e-invoices in BUSY software. It is a unique ID generated from the E-Waybill portal. To enter it in BUSY software, go to GST VAT configuration, select GSP configuration, and enter the GSP ID and password.