Frequently Asked Questions

Reasons for wrong invoice amount calculation
 1. Incorrect sale type: If you have selected the wrong sale type calculation of invoice value can be wrong.
 2. Incorrect tax category in item master: If you have selected wrong tax category in the item master it can also lead to incorrect invoice amount.

To download and install the latest version of the GST Offline tool for BUSY, follow these steps:
Step 1: Go to the GST Portal and click on Download option.
Step 2: Click on offline tools and then select Return offline tool.
Step 3: Click on download and install it by running the setup file.

For configure Gsp id follow these steps:
1. Open e-way bill portal 
2. Go in Registeration 
3. click on for gsp 
4. add gsp account after take gsp and take gsp vendor webtel electrosoft private limited or pinnacle finserv advisors private limited 
5. Create user name and password and create gsp id

No, you do not need to update your GSP credentials every new financial year in BUSY. Once you have configured and validated your GSP credentials in BUSY, they should remain valid unless there are any changes or updates required by the e-way bill portal or the GSP provider in GST/VAT tab

When request time out error showing you can follow these steps: 
 Step 1- Goto Administration click Configration 
 Step 2-click Features and Options goto GST/VAT and GSP Configuration click GSP For E-Invoice and change GSP Id. by default set. 
 Step 3-Open Transaction in modify then proceed for E-invoice Generation

To correct an incorrect invoice on the GST portal:
 Step 1:Go to the GST portal.
 Step 2:Use the amendment feature to manually fix mistakes in the uploaded invoices.
 Step 3:Remember, once you've submitted the GST return, you can't delete the invoice; you can only correct its values.

If you forgot your login credentials to access the E-invoicing portal then Visit at https.//einvoice1.gst.gov.in/ then click on login button on menu.
 Then you will get an login screen and click on forgot user name to get the username or click on forgot password to get the password.

If you are unable to access the GST portal directly from BUSY, you can try the following steps:
 Step 1: Check your internet connectivity and make sure you have a stable internet connection.
 Step 2: Disable any antivirus or firewall software temporarily and try accessing the portal again.

If you are unable to log into your GST portal account, you can try troubleshooting the issue by checking your login credentials, ensuring that you have a stable internet connection, and clearing your browser cache. If the problem persists, you can contact the GST helpdesk for further assistance.

To check API access OTP expiry duration , follow the steps below: 
Step 1: Go to gst.gov.in gst portal 
Step 2: Then click on login and login in portal 
Step 3: Now go to my profile and then API access 
Step 4: You can check expiry duration