Taxpayers come across a fair number of errors and glitches on the GST portal while filing their GST returns. Below are some of the common errors and their solutions:
The information provided in the form earlier is not saved properly. Save each section of the form again to proceed with payment.
The error could be due to the expired data entered in GSTR-3B, and the user may be trying to offset it after several days.
To solve this issue, you must:
The OTP entered is incorrect or expired.
This error can be caused due to two reasons:
To solve this issue, the taxpayer must regenerate the OTP and enter it before it expires. You must ensure the digits are entered correctly to avoid causing this issue.
Your previous GSTR-3B filing request is still in progress. Please wait for the same to complete or raise another request after 10 minutes.
This error occurs when the taxpayer fails to file a Nil GSTR-3B return within 10 minutes of placing a request. If this is allowed, then the return gets filed twice.
The taxpayer must request the filing within 10 minutes to solve this issue. In case the taxpayer fails to file it within 10 minutes, he may try the following:
Authentication has failed at emas
This issue usually occurs when the return is filed using DSC. This usually happens when the signature is associated with a different PAN.
The issue can be avoided by selecting the correct signature from the drop-down list and using the same signature for the emSigner tool.
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Please offset the CGST credit first before cross-utilising the SGST credit against IGST tax liability.
This error occurs when the taxpayer doesn’t follow the GSTN rules when using the input tax credit to offset the liability in return.
This issue can be avoided by utilising the input tax credit properly. You can read more about how to properly use ITC click here.
Your Save Request for GSTR-3B is already being processed for the current return period.
This error occurs when the taxpayer tries to save the return again while it is already under process.
This issue can be solved by waiting for the previous save request to be processed before proceeding. The user cannot request a save for the same return period until this is completed.
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GSTR-3B is a summary return of outward supplies, tax liabilities, and ITC claims filed monthly or quarterly. Due to its self-declared nature, errors in filing are common and can lead to tax mismatches, ITC reversals, or penalties. Here are the most frequent errors and their solutions:
Problem: Tax liability is either under-reported or over-reported in GSTR-3B.
Solution:
Problem: Claiming ineligible ITC or missing eligible credits due to mismatch with GSTR-2B.
Solution:
Problem: Paying tax through the wrong ledger—using cash when ITC was available or vice versa.
Solution:
Problem: RCM liabilities are either missed or shown under the wrong table.
Solution:
Problem: Sales reported in GSTR-1 differ from those in GSTR-3B.
Solution:
Problem: Invoices are reported with incorrect GSTINs or without mentioning the place of supply, especially in B2C or export cases.
Solution:
GST portal users often face auto-save errors, session timeouts, incorrect data validations, or freeze during submission.
Solutions:
Since GSTR-3B cannot be revised, corrections must be done in future returns or via Form DRC-03:
Keep audit trails and document all corrections made in subsequent returns.
Following these practices can reduce the need for corrections and ensure smooth compliance.
GSTR-3B is a crucial part of monthly GST compliance. While the return is simple in format, it demands accuracy in data entry and reconciliation. Filing errors can lead to penalties, interest, or even audits. By following best practices, using automation tools, and staying updated with GST norms, businesses can avoid costly mistakes and maintain a strong compliance record.