Frequently Asked Questions

If BUSY is showing the full amount as still due after receiving a partial payment, there may be a specific issue or mistake that needs to be addressed. Here are some common reasons why this might occur and steps to help you identify and rectify the problem:
Step 1:Ensure that you've allocated the partial payment to the specific invoice you want to pay. 
Step 2 :Review the payment entry and confirm that the payment amount accurately reflects the partial payment received.
Step 3 :Check if the partial payment was accidentally applied to another invoice. If so, reallocate the payment to the correct invoice.
Step 4 :Correct the payment date to match the actual date of payment.
Step 5 : If none of the above solutions resolve the problem, consider contacting BUSY's customer support for assistance.
Step 6 :If you didn't save the payment entry, re-enter the payment with the correct details and be sure to save it.
Step 7 ;Find the option in BUSY to mark the invoice as Paidor Closedonce the partial payment is applied.

If BUSY is showing the full amount as still due after receiving a partial payment, there may be a specific issue or mistake that needs to be addressed. Here are some common reasons why this might occur and steps to help you identify and rectify the problem:
Step 1:Ensure that you've allocated the partial payment to the specific invoice you want to pay. 
Step 2 :Review the payment entry and confirm that the payment amount accurately reflects the partial payment received.
Step 3 :Check if the partial payment was accidentally applied to another invoice. If so, reallocate the payment to the correct invoice.
Step 4 :Correct the payment date to match the actual date of payment.
Step 5 : If none of the above solutions resolve the problem, consider contacting BUSY's customer support for assistance.
Step 6 :If you didn't save the payment entry, re-enter the payment with the correct details and be sure to save it.
Step 7 ;Find the option in BUSY to mark the invoice as Paidor Closedonce the partial payment is applied.

To generate various reports, including audit logs, in BUSY, you can go to the Reports section in the software. From there, you can select the specific report you want to generate, such as the Audit Trail report. The software will then generate the report based on the selected parameters and display it for you to view or export. Please follow the steps : 
Step 1 : Within the Display or Reports section, find the option that allows you to generate a report on Amounts Receivable - Payableor Bills Receivable and Payable ,Aging Analysis.
Step 2 :After selecting the report option, you will likely be prompted to specify the date range for the report.
Step 3 : You can select party group , one selected parrty or all accounts report view. 
Step 3 :After selecting the report option, you will likely be prompted to specify the report view like due , pending , or All including . 
Step 4 : Select as per you requirement and save the changes and generate the report.

To confirm that a payment you made has gone through in BUSY, you can follow these steps:
Step 1 ;Verify that you used the correct payment method and account details when making the payment.
Steo 2; Look for a confirmation or transaction receipt from your bank or payment service provider.
Step 3; Review your bank statement or online banking transactions to see if the payment has been deducted from your account. 
Step :4 Contact BUSY or the recipient of the payment and inquire about the status of the payment.
Step 5 :Some payment methods and online banking services offer tracking features. 
STep 6 :If you cannot find any confirmation or if there is any doubt about the payment, contact BUSY's customer support or the recipient's customer support for assistance. 
Step 7 :If it turns out that the payment did not go through, and you have a confirmation that you made the payment, you may need to initiate a payment investigation or reversal through your bank or payment service provider to resolve the issue.

To track the accounts receivable aging in BUSY, you can use the Outstanding Analysis feature to generate a report that shows how much money customers owe you and how long they have been overdue. To do this, follow these steps:
 Step 1: Go to Display menu and click on Outstanding Analysis.
 Step 2: If you are using the Bill by Bill feature, select Ageing Receivables / Payables. This option will show you the outstanding amounts based on the bill reference number. You can filter the report by One Account, Group of Accounts, All Accounts, Selected Accounts, or Selected Groups.
 Step 3: If you are not using the Bill by Bill feature, select Ageing Receivables (FIFO Basic) / Payables (FIFO Basic). This option will show you the outstanding amounts based on the bill date.
 Step 4: Enter the date range for the report and click on Open. The report will display the outstanding amounts in different age brackets, such as 0-30 days, 31-60 days, 61-90 days, and so on.

Handling loan amounts and payments in accounting software like BUSY without causing discrepancies in your financial records is essential for maintaining accurate books. Here's a step-by-step guide on how to handle loans and loan payments effectively in BUSY:
Step 1 :Create a separate loan account on your chart of accounts. This account will be used to track the outstanding loan balance.
Step 2 :When you initially receive a loan, record it as a journal entry:
Step 3 :Determine the repayment schedule for the loan, including the interest rate and installment amounts.
Step 4 :When you make loan payments, record them as journal entries:
Step 5 :If your loan includes interest that is not paid with each installment, you'll need to accrue interest periodically. 
Step 6 :Regularly reconcile your bank statements with your accounting records to ensure that loan payments and interest charges match what has been recorded.
Step 7 :At the end of each financial year, you may need to make adjustments for accrued interest and update the loan balance if necessary.

BUSY lets you create and manage multiple bank accounts and generate a consolidated report for them. To view them can follow these steps:
Step 1: Go to Administration and click on configuration.
Step 2: Select Columnar Reports and click on CashorBank Book. Here, you can select up to five bank accounts that you want to check and save the settings.
Step 3: Now, go to the Display menu and select Account Books.
Step 4: Choose CashorBank Book and select Multiple column. Enter the date range and view the report. The report will show the transactions of each bank account in separate columns.
Alternatively BUSY has also a consolidated report option. To view that can follow these steps:
Step 1: Go to Display menu and select Account Summary and click on Consolidated Summary.
Step 2: Choose Account-wise and select Group of Accounts and in group name mention Bank Accounts as a group.
Step 3: Open the report after enter the desired date range. This report will show all banks Opening, Debit, Credit & Closing Balance.

If the opening balance for your receivables is showing as zero in BUSY when it should have a positive balance, you may need to review your data entry and make corrections. Here are steps to correct this issue:
Step 1 :Double-check your data entry to ensure that you've correctly recorded the opening balances for your receivables. 
Step 2 :In BUSY, opening balances are typically entered during the initial setup or when you create customer accounts. 
Step 3 :Check if account codes or grouping settings are affecting the visibility of opening balances.
Step 4 :If your receivables involve payments that are deposited into specific bank or cash accounts, make sure these accounts are properly linked to your customer accounts. 
Step 5 :Verify the date range you are using to view the opening balances. Ensure that the date range covers the period for which you expect to see the opening balances.
Step 6 :Check that you are using the appropriate accounting method (e.g., accrual or cash) when viewing opening balances.

If the opening balance for your receivables is showing as zero in BUSY when it should have a positive balance, you may need to review your data entry and make corrections. Here are steps to correct this issue:
Step 1 :Double-check your data entry to ensure that you've correctly recorded the opening balances for your receivables. 
Step 2 :In BUSY, opening balances are typically entered during the initial setup or when you create customer accounts. 
Step 3 :Check if account codes or grouping settings are affecting the visibility of opening balances.
Step 4 :If your receivables involve payments that are deposited into specific bank or cash accounts, make sure these accounts are properly linked to your customer accounts. 
Step 5 :Verify the date range you are using to view the opening balances. Ensure that the date range covers the period for which you expect to see the opening balances.
Step 6 :Check that you are using the appropriate accounting method (e.g., accrual or cash) when viewing opening balances.

To track the voucher whose payment in pending from parties, follow these steps:
Step 1: Go to Display section then click on Outstanding analysis report.
Step 2: Choose the Bills receivable option then you can select the party as per requirement.
Step 3: A window will appear, Select Pending for type of entries to be considered and Press on OK tab and view the report.
If you are unable to generate E way Bill in BUSY, check the possible aspets mentioned below:
1.Make sure the Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry.
2.HSN or SAC code and tax category must be configured in the Item master.
3.UQC or unit quantity code must be specified in the Unit master.
4.Transporter name with transporter ID or vehicle number should be entered in the transport window during voucher entry.
5.Ensure that the Party GSTIN is active.
6.Verify that proper internet connectivity is available.
7.E way site must be running properly without any technical issues.