Addressing SMTP server error code when testing email configuration in BUSY.
"
SMTP error code 3 typically indicates that there was an issue with the connection to the SMTP (Simple Mail Transfer Protocol) server while attempting to send an email. This error can occur for various reasons, and troubleshooting it may involve identifying the root cause. Here are steps to address SMTP error code 3 in BUSY:
Step 1 : Verify that your computer has an active and stable internet connection
Step 2 :Review the SMTP server configuration settings within BUSY. Ensure that the server address, port number, and any required authentication credentials
Step 3 : Check if your computer's firewall or security software is blocking the connection to the SMTP server.
Step 4 :Verify the status of the SMTP server you are trying to use.
Step 5 :Ensure that your SMTP server requires authentication, and if so, that you have provided the correct username and password.
Step 6 :Adjust the SMTP timeout settings if available. Sometimes, extending the timeout duration can help with intermittent SMTP connection issues.
Step 7 :Use the Test or Check Connection feature in BUSY to verify the SMTP server connection before sending an actual email.
Step 8 : If the issue persists after trying these steps, consider reaching out to BUSY's customer support or technical support for further assistance. They can provide specific guidance and solutions based on your software version and configuration."