Frequently Asked Questions

If you cant see the reports of sales purchse then it could be possible that the 
user id you are using it dont have the rights to view the report follow the steps to 
view the reports 
1 Open BUSY company from the admin ID and go to administration menu 
and click on user 
2 click on modiFinancial Year and select your username and ok 
3 go to the menu rights option and select the reports option you want to see and save 
4 then reopen BUSY with your user ID to view the reports

Yes there is a difference in BUSY user and cloud sync user as follows:
BUSY user- BUSY user is a user that is used to login to the company, whenever you trying to open your company in BUSY it will ask you to specify the username and password for that company there ere two types of BUSY user that is SUPERUSER and SUBUSER 
Cloud user- cloud user is a user that is used to login in BUSY mobile application,if you have mobile app subscription of BUSY in that case you need to create cloud user

You can follow below to to find the bills which you have entered into BUSY:
Step 1: Ensure that bill has been succesfully created.
Step 2: Then go in display section and select check list option.
Step 3: Then select voucher numbering report and check that voucher in missing/blank/unsequenced/cancelled.
Step 4: Also can check after restore latest backup if you have.
Step 5: Then after taking backup go in house-keeping section and check incomplete voucher.
Step 6: Also in case of approval ,if user has restricted it to not post the voucher without approval,so It will not impact in ledger.

"In BUSY, managing user deatils editing involves assigning permissions. Here are the steps:
 Step 1: Go to Administration -> Users.
 Step 2: Click on BUSY Users -> Modify
 Step 3: Select the User to modify the details.
 Step 4: Provide various details as displayed on the user screen.
 Step 5: On the right side of the user screen, select the necessary rights for adding, modifying, listing, deleting, viewing, and canceling.
 If you face any difficulties, don't hesitate to contact BUSY customer support at 8282828282 or send an email to support@busy.in for assistance"

In BUSY, the ability to log in and create a new user means that you have accessed the company with an admin user ID and password. To check the either you can create the sub user or not, follow these steps:
Step 1: Go to administration section then click on user rights
Step 2: In BUSY, if you see the Add option, it means you have logged into the company with the main user. Conversely, if you see the Change Password option, it indicates that you have logged into the company with a sub user.

If the features and option tab is not displaying under configuration tab that means you have logged in the company with sub user in which you do not have rights for same. To provide rights in your user, follow these steps:
Step 1: Login the company with super user then go to administration section
Step 2: Click on user then select modify tab
Step 3: Select the required user in modify mode then expand administration in menu rights.
Step 4: Now, Expand configuration option and tick on features and option to provide rights then save the user.

If the features and option tab is not displaying under configuration tab that means you have logged in the company with sub user in which you do not have rights for same. To provide rights in your user, follow these steps:
Step 1: Login the company with super user then go to administration section
Step 2: Click on user then select modify tab
Step 3: Select the required user in modify mode then expand administration in menu rights.
Step 4: Now, Expand configuration option and tick on features and option to provide rights then save the user.

If You Are not Able to see an option to add Party Name When adding Party Details in BUSY:
 1.Go to the Administration then click on Masters then click on accounts.
 2.If you Are not Able to See the options of adding Account. Login With Super User/Admin User.
 3.Then go to Users in Administration & Click on modify Then give the rights to add masters.
 4.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

To generate username and password for login company in BUSY, you can follow these steps:
Step 1: When you create a new company there is an option to generate super / admin user.
Step 2: Further if you wish to create more user the go to Administration menu and Click.
Step 3: Click on Add and enter the User Name, Password and Recheck Password for the new user.
Step 4: Assign the rights and permissions for the new user according to your needs and preferences.
Step 5: Click on the Save button to create the new user.

To fix for not able to work in BUSY you can follow these steps:
Step 1: Check your user you are admin or not.
Step 2: If you are sub user then check your user rights with admin user.
Step 3: Also you can check back date entries feature if you are not able to do voucher entrry in BUSY.
Step 4: Check data freezing feature from utilities option under administration.
Step 5: Also you can check same for that user in which you are not able to work under administration then user then user modify.