Frequently Asked Questions

The "print duplicate copy on reprint" setting allows for the printing of a duplicate copy of an invoice when it is reprinted.To enable this feature in BUSY,you can follow these steps
Step 1 Open your company 
Step 2 Go to administartion and then configuration
Step 3 Select feature/options and Select GENERAL tab
Step 4 Now you can enable option print 'duplicate copy' while reprinting sales invoice
Step 5 Now save the configuration and then you can check while re-print sales invoice,it will print as duplicate copy

Yes, you can get notification on BUSYbns regarding voucher adding and modification by follow the below steps:
Step 1: Go to the Administration then click on configuration option and select features and option tab.
Step 3: Select General tab and enable Event Notification
Step 4: Mention the mobile number to receive notification then select the add voucher and modify voucher from drop down in event field, update condition and users.
Step 5: Now, save the configuration and download BUSY bns on mobile to receive notification.

To enable User Activity Log & Audit Trail in BUSY follow these steps:
Step 1: Open BUSY and select the company you want to work with. Then, go to the Administration tab and click on configuration.
Step 2: Under Configurations, select Features / Options and then click on the General tab.
Step 3: You need to set Y for the options named Maintain Audit Trail and Enable User Activity Log.
Please note User Activity Log feature is not available in Basic Edition of BUSY.

It may cause issues if the new port number is not properly configured or if it conflicts with other services using the same port. It is recommended to ensure proper configuration and avoid conflicts.For example,if you have specified port 981 in web server port number under general tab,and if same port is used in another company,it will conflict.So specify port when it is open on system static ip and also it should be diffrent from mentioned in another company

If you are enable to select end of list option in your particular company in BUSY then follow below steps:
Step 1: Go to administration menu and then select Configuration submenu.
Step 2: Then select Feature and options and then click on general tab
Step 3: After that press F3 short key and search end of list then select show end of list option in master drop down list as Y and then select save to save the changes.

To switch from showing sale and purchase to supply outward and inward in BUSY, you need to follow these steps :
Step 1 : Go to administration then configuration click on features and options.
Step 2 : Go to general tab and enable change voucher type captions as Y then click on configuration
Step 3 : Change caption as Y now for sale and purchase mention supply outward and inward click on save then again click on save button.

You can add new format and can define font style and color of your choice. To add new format:
Step 1: Go to the Administration menu
Step 2: Click on Configuration tab
Step 3: Click on Report header printing, Add new format and configure it as per your need
Step 4: Select Utilities 
Step 5: Click Notes Manager 
Step 6: Click on Print button, select newly added format
Step 7: Click Export button, Select PDF as document type and define path

To change sale voucher type name as supply outward in BUSY, follow these steps:
Step 1: Go to administration section then click on configuration
Step 2: Choose features and option then select General tab
Step 3: Specify Y to enable change voucher type captions then click on configuration
Step 4: Next, Specify Y for change caption for sales voucher type and change the full name from sales to supply outward
Step 5: After that select save to update the changes.

There could be several reasons why items are disappearing on the invoice created in BUSY ,please check below steps:
Step 1: Double-check to ensure that the items were added to the invoice correctly
Step 2: Check that all users have the necessary permissions to view and edit items on the invoice. Go to administration menu and then users option 
Step 3: If issue not resolved then check the Audit trail report and view the details user wise 

To keep track record/log of data entry feeding, you can enbale Audit Trail option. to use this option follow below steps:
Step 1: Go to the administration menu, Click Configuration
Step 2: Click feature/option, Select General tab.
Step 3: Enable Audit Trail option, it will keep record from the moment option is enabled
Step 4: To check report, go to Display menu, click on check list option
Step 5: In dropdown option, select Audit Trail, define date and view report