Frequently Asked Questions

If you’re facing issues with data synchronization between the Head Office (HO) and Branch Office (BO), you can try the following troubleshooting steps: Before doing anything make sure to take latest backup of your both companies.
1.Check Internet Connectivity: Ensure that both systems have proper internet connectivity. To verify this,...

Some details are need to verify. Here are the steps , please follow : 
Step 1:Administration
Step 2:Configuration
Step 3: Features & options
Step 4: Enterprise
Step 5: Now enable HO/BO data sync option and select its status as Breach Office
Step 6: Now click on configuration button
Step 7:Mention Ho server info as per the HO.
Step 8: Mention Bo details (company information)
Step 9: Then click on read head office configuration
Step 10:Now click on read head office configuration.
In HO-BO data sync we can check below step for checking connectivity:
Step1. Check the static ip is connecting to the client machine or not.
 for checking it you can type static ip of HO in BO's run command. By typing
 e.g. Ping (Static IP) -t . If it connects then data will sync with HO.
Step 2.Check open port status: Here you need to check port status from google chrome. 
 1433 port should open in your static ip.
Step 3. Ensure that the network connection between the head office and branch office is 
 stable and reliable, with sufficient bandwidth to handle the data synchronization.
Step 4. Can create inbount and outbound rules in the firewall of HO and BO.

Here are some of the best practices for data synchronization between head office and branch office in BUSY:
1. Branch Creation: When creating a branch, make sure to tag the voucher series group and master series group properly, and enter the correct details such as GSTIN, address, etc..
2. Data Sync Configuration: In the head office, assign the appropriate rights to the branch office and the head office for creating and modifying vouchers and masters.
3. Connectivity: Ensure that there is a stable and proper connectivity between the head office and the branch office while syncing data. If HO and BO connected through WAN then required port should be open on internet router in Head Office.
4. Sync Timming: Sync data regularly to avoid syncing data in bulk, which may cause errors or delays.
5. Review your data: Monitor your data regularly to ensure that there is no discrepancy between the head office and the branch office. You can use the "Data Sync Explorer" feature in BUSY to check if there are any issues in syncing.
6. Run as Admin: Run BUSY as an administrator mode on both systems to avoid any permission error.

Here are some of the best practices for data synchronization between head office and branch office in BUSY:
1. Branch Creation: When creating a branch, make sure to tag the voucher series group and master series group properly, and enter the correct details such as GSTIN, address, etc..
2. Data Sync Configuration: In the head office, assign the appropriate rights to the branch office and the head office for creating and modifying vouchers and masters.
3. Connectivity: Ensure that there is a stable and proper connectivity between the head office and the branch office while syncing data. If HO and BO connected through WAN then required port should be open on internet router in Head Office.
4. Sync Timming: Sync data regularly to avoid syncing data in bulk, which may cause errors or delays.
5. Review your data: Monitor your data regularly to ensure that there is no discrepancy between the head office and the branch office. You can use the "Data Sync Explorer" feature in BUSY to check if there are any issues in syncing.
6. Run as Admin: Run BUSY as an administrator mode on both systems to avoid any permission error.

To ensure data accuracy and consistency during synchronization in BUSY you can follow these steps:
1. Branch Creation: When creating a branch, make sure to tag the voucher series group and master series group properly, and enter the correct details such as GSTIN, address, etc..
2. Data Sync Configuration: In the head office, assign the appropriate rights to the branch office and the head office for creating and modifying vouchers and masters.
3. Connectivity: Ensure that there is a stable and proper connectivity between the head office and the branch office while syncing data. If HO and BO connected through WAN then required port should be open on internet router in Head Office.
4. Sync Timming: Sync data regularly to avoid syncing data in bulk, which may cause errors or delays.
5. Review your data: Monitor your data regularly to ensure that there is no discrepancy between the head office and the branch office. You can use the "Data Sync Explorer" feature in BUSY to check if there are any issues in syncing.
6. Run as Admin: Run BUSY as an administrator mode on both systems to avoid any permission error.

For data setup in 2 location we need to create HO and BO. and both need to be confiure.
"Multibranch option in BUSY for maintaining the same we need Enterprise edition.
In this we can maintain different location wise data for every branch. And then after doing transaction we can check reports as per location wise.
Follow Below Steps(HO)
Step 1:- Administration
Step 2:- Configuration
Step 3:- Features & options
Step 4:- Enterprise
Step 5:- Enable multi branch option
Step 6:- Provide name of Branch
Step 7:- Enbale option Material centre/Voucher series and User. It will auto create all three things and will tagg the same in branch.
Step 8:- Now enable HO/BO data sync option and select its status as Head Office
Note: HO's License must be run on EC model.
Steps for BO
Step 1:- Administration
Step 2:- Configuration
Step 3:- Features & options
Step 4:- Enterprise
Step 5:- Now enable HO/BO data sync option and select its status as Breach Office
Step 6:- Now click on configuration button
Step 7:- Mention Ho server info as per the HO.
Step 8:- Mention Bo details (company information)
Step 9:- Then click on read head office configuration
Step 10:- Now click on read head office configuration."

To protect your BUSY & Data from loss or damage, you can follow these steps:
Step 1: Install and update an antivirus software on your system that can scan and remove any suspicious or malicious activities that might harm your data.
Step 2: Set the permissions for your drives and data folder so that only you or authorized users can access, modify, or delete them. You can use the Windows security settings or a third-party software to do this.
Step 3: In BUSY, create a strong username and password for your data that is hard to guess or crack. Do not share your Super or Admin credentials with anyone else. Create sub-users and assign them limited rights according to their roles and responsibilities.
Step 4: Backup your data regularly, either manually or automatically, to a safe location such as a hard disk, a pen drive,etc. You can use the "BUSY Agent" application, which allows you to store your backup files on Google Drive as well.
Step 5: Update your software regularly and remove old setups from control panel.

If You cant synch your HO BO data then their could be multiple reason 
1 It could be possible that your static IP port not enabled in your server system 
so check by typing on google check my port then click on first link and type the port 
name and check if its shows closed then enable it through your IT person 
2 It could be possible that you have made some configuration changes in your HO 
or BO so due to not matching of configuration its not synching 
so on branch system go to configuration menu and click on feature option then click 
enterprise feature and click on branch configuration and run read HO configuration 
then while the error will show check the setting you have changed and modiFinancial Year the same 
in HO or BO 
3 It could be possible the SQL is not running properly in server system in that case 
open sql configure manager in server and restart browser and check the TCP port setting 
then try

If You cant synch your HO BO data then their could be multiple reasons as below:
1. It could be possible that your static IP port not enabled in your server system 
so check by typing on google check my port then click on first link and type the port 
name and check if its shows closed then enable it through your IT person.
2. It could be possible that you have made some configuration changes in your HO 
or BO so due to not matching of configuration its not synching 
so on branch system go to configuration menu and click on feature option then click 
enterprise feature and click on branch configuration and run read HO configuration 
then while the error will show check the setting you have changed and modiFinancial Year the same 
in HO or BO. 
3. It could be possible the SQL is not running properly in server system in that case 
open sql configure manager in server and restart browser and check the TCP port setting 
then try.

If You cant synch your HO BO data then their could be multiple reason 
1 It could be possible that your static IP port not enabled in your server system 
so check by typing on google check my port then click on first link and type the port 
name and check if its shows closed then enable it through your IT person 
2 It could be possible that you have made some configuration changes in your HO 
or BO so due to not matching of configuration its not synching 
so on branch system go to configuration menu and click on feature option then click 
enterprise feature and click on branch configuration and run read HO configuration 
then while the error will show check the setting you have changed and modiFinancial Year the same 
in HO or BO 
3 It could be possible the SQL is not running properly in server system in that case 
open sql configure manager in server and restart browser and check the TCP port setting 
then try