Frequently Asked Questions

To fix issues with data sync, follow these steps:
Step 1 : Make sure both your BUSY software and mobile app are updated to the latest versions.
Step 2 : Bulk Upload Data After Upgrading BUSY:
If you're upgrading from BUSY 21 version 9.4 or older to BUSY 9.5 or higher, perform a bulk upload of your data.
Check Permissions in Windows and Antivirus:
Step 3 : If the sync is still not working, check and allow permissions in your Windows settings and antivirus software.
Step 4 : Confirm whether the issue is with your PC or the internet by testing with another internet connection.
Step 5 : If the problem persists, share your BDEP ID and UID with the support team at support@busy.in. They will provide a server URL, which you need to whitelist with your internet service provider.
Following these steps should help address data sync-related problems.

If you are first time uploading your data and at the time of uploading showing error 
then you can create a new BDEP ID after deleting old one and try to upload again 
But if your data is not uploading for the first time then you have to check the 
data you are uploading it dont have any junk files clear the junk character or incomplete 
vouchers from house keeping menu then upload the data 
Allow BUSY and BUSYagent from firewall and antivirus

while uploading data from bulk upload shows data could not upload to upload data follow these steps 
1. first make sure from house keeping menu by open check junk characters for masters or vouchers that any junk available or not 
2. also you can delete uploaded data and re-upload again from bulk uload data option
3. if you BDEP id was old then you can simply create new BDEP id and try upload data .

while uploading data from bulk upload shows data could not upload to upload data follow these steps 
1. first make sure from house keeping menu by open check junk characters for masters or vouchers that any junk available or not 
2. also you can delete uploaded data and re-upload again from bulk uload data option
3. if you BDEP id was old then you can simply create new BDEP id and try upload data .

while uploading data from bulk upload shows data unable to upload, to upload data follow these steps 
1. first make sure from house keeping menu by open check junk characters for masters or vouchers that any junk available or not 
2. also you can delete uploaded data and re-upload again from bulk uload data option
3. if you BDEP id was old then you can simply create new BDEP id and try upload data .

If showing Invalid account name at the time of uploading data you need 
to follow the steps 
1 go to house keeping menu and click on check junk character 
2 click on you can proceed as I have the latest backup select master and 
remove the junk character from the account which showing in error list

If Bulk data upload process stopped at 5% then please follow the
given steps
Step 1: Make sure BUSY has full access to internet in firewall.
Step 2: Delete data from cloud sync option then re upload.
Step 3: Make sure using latest release of BUSY.
Step 4: Further you ca

If you encounter an error during Cloud Sync, follow these steps:
Step1 Match the system date with the Indian Standard Date Time format.
Step 2 Ensure your system date and time settings are correct.
Step 3 Retry the Cloud Sync after updating the date and time settings.

To resolve the error in bulk data upload, ensure that you are using the latest release of BUSY, check the compatibility with BUSY Mobile App, and veriFinancial Year the stability of your internet connection.

This error will rectiFinancial Year by changing system date and time as per indian standard time from control panel select date and time and set it properly.