Frequently Asked Questions

In BUSY, there are options available for customising the invoice design and layout.
You can modify fields and calculations and add or remove columns. You can also change the font, colours, and layout of the invoices.
Additionally, you can add your company logo, QR code, and barcode to the invoices.
Customised invoice templates can be created for different customers, and multiple templates can be saved.
For customising the invoice design and layout, you need to follow the below steps:
Step 1: Go to Administration.
Step 2: Select Configuration.
Step 3: Choose invoice or document printing.
Step 4: Click Advanced.
Step 5: Select Sales Invoice as the document type.
Step 6: Add the sales invoice format to the design.

In Invoice Some time in Numeric Value Field ***** Shows instead of numbers. 
This issue can occur when the value of the field exceeds the size or character limit set for that particular field.
To resolve this issue, you can try the following steps:
Step 1 : Take a backup of your existing invoice format
Step 2 : In the Body Section, locate the field that represents the quantity. It is currently displayed as "".
Step3 : Replace the size of the quantity field according to your requirements.
Step4 : Also locate the field that represents the quantity in the Header/Footer Section and make the same changes as done in the Body Section.

To print a horizontal line in the middle of the designed invoice in BUSY, you can follow these steps:
Step 1: Navigate to the Administration menu.
Step 2: From there, click on the Invoice document printing Advance option.
Step 3: Next, click on the voucher type in which you're using the format and then click on the format option.
Step 4: On the right-hand side, you'll see many options such as Header, Body, and Footer.
Step 5: Select the option where you want to add the horizontal line.
Step 6: Finally, wherever you want to add the horizontal line, define the field as . This should add the horizontal line to your invoice.

If you are unable to print the full invoice the you can check the below points :
1. Check if the same issue appearing in Preview also
2. Check the paper size you have selected as per your format such as for standard format you should choose A4 size paper
3. If you are using standard format then screen resolution should be 1024x768 or according to screen with text size as small.
4. Also check the Number of lines per page through hardware configuration 
5. If you are using any advance format then check the page settings and number of lines as per section wise such as Body header and footer

We have default invoice format available which are in A5 and A3. We can create Design format & also can add additional field in Header, Body and Footer part.
 Pls Follow Below Steps :
 Step1 : Click on Administration
 Step 2: Then Configuration
 Step 3: Then Invoice Document printing 
 Step 4: Then Advanced
 Step 5: Then Select the Voucher Type 
 Step 6: Create Format
 Step 7: Add field according in Header, Body and Footer Part.
 Step 8: In Page setting option, mention it details for format.
 Note : For New Format & Modification in Design always done on chargeable basis from the Channel Partner.

If the GST number showing in the new bill(Design format) below are the following steps to correct it:-
Step 1: Go to the Administration menu.
Step 2: Then click on Feature and Option.
Step 3: Now click on the GST/VAT Tab.
Step 4: Modify the GST Number from there.
If choose Static Text for GST Number in Design format so have to correct it by the below steps:-
Step 1: Go to the Administration menu.
Step 2: Then click on the configuration option after that click on Invoice document printingStep 3: Then click on Voucher type then format and click on the Header option from there can update the new GST Number.

We have default invoice format available which are in A5 and A3. We can create Design format & also can add additional field in Header, Body and Footer part. Pls Follow Below Steps.
 Step1 : Click on Administration
 Step 2: Then Configuration
 Step 3: Then Invoice Document printing 
 Step 4: Then Advanced
 Step 5: Then Select the Voucher Type 
 Step 6: Create Format
 Step 7: Add field according in Header, Body and Footer Part.
 Step 8: In Page setting option, mention it details for format.
 Note : For New Format & Modification in Design always done on chargeable basis from the Channel Partner.

To add column for list price and discounted price seperately in Standard format follow the below mentioned steps: 
Step 1: Go to Administration 
Step 2: Click on Configuration
Step 3: Click on Invoice/Document Printing
Step 4: Click on Standard 
Step 5: Select Voucher type 
Step 6: Click on Self configured
Step 7: Define the number of charecters for List price and discounted price 
Step 8: Ensure that Total width maximum 136 in Portait and 156 in landscape mode
Step 9: Save the changes 
In case of Advanced format you need to modify that format or create a new format to add the column of list price and discounted price

To add a company logo to invoices in BUSY, you need to save the logo file in a folder on your computer. Then, go to :
Step 1 : click on administration
Step 2 : configuration
Step 3 : invoice/document printing
Step 4 : standard
Step 5 : select voucher type
Step 6 : enbale logo option
Step 7 : select the path of logo where kept
Step 8 : save 
Step 9 : You can also add custom details by editing the default invoice template/format. .
 If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in

To enter complete item details in an invoice, follow these steps: 
 In BUSY, there are two types of invoice formats: 
 Standard, 
 Advanced 
 For the Standard format, users can configure the voucher invoice format in BUSY as 'Self Configured' or 'Automatic' accordingly. 
 For the Advanced format, users can create a new format and design it according to their preferences. 
 Important Note: Invoice designing is a chargeable service provided by BUSY Support directly. For confirmation of charges, please contact your authorized channel partner or reach our centralized 24/7 helpline at 8282828282 or 011-40964096. You can also share your query at support@busy.in