Frequently Asked Questions

Q: I am trying to generate an e-invoice but it says "Transfer ID is Managed Gateway." What do I need to do to generate the e-invoice?

When you generate e invoice in BUSY, there is no error shows called manage gateway and transfer ID.

Q: The system shows "invoice could not be generated" error when I try to create an invoice. How can I fix this?

Invoice could not be generated due to: Step 1 : CHeck for errors Step 2 : User rights

Q: How does BUSY generaten IRN or serial numbers for E-invoices? What is the logic it uses for validation?

BUSY does not generate IRN or Serial numbers for E-invoices. They are automatically fetched from the E-invoice portal

Q: My account says I've used / e-invoices this month, how can I increase my monthly e-invoice limit?

To increase the e-invoice generation limit you have to contact your CA or you can contact e-invoice helpline

Q: What GRR number do I need to enter when creating an e-invoice for shipping in BUSY?

GRR number means Goods Receipt number or Lorry Receipt number. When create E-invoice no need to enter this.

Q: Do I need to update PIN codes while generating invoices? When is a PIN code required?

Yes, you need to update station and pincode details in account master for generating e invoice from BUSY.

Q: Is it necessary to enter the station/pincode in account master information when generating an einvoice?

Yes, it is necessary to enter the station/pincode in account master information when generating an einvoice in BUSY.

Q: What is the limit on how many times I can cancel and regenerate an e-invoice?

There is no specific limit on how many times you can cancel and regenerate an e-invoice in BUSY.

Q: Do I need to define quantities for both goods and services while generating e-invoices?

No, you only need to define quantities for goods while generating e-invoices. For services, quantities are not required.

Q: I want to change an item on the E-invoice, how can I do that?

Once the E-Invoice is generated, you won't be able to change or edit the items on the invoice.

Solutions to common issues related to Taxation — E Invoice Generation.

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Step-by-step Answers

I am trying to generate an e-invoice but it says "Transfer ID is Managed Gateway." What do I need to do to generate the e-invoice?

When you generate e invoice in BUSY, there is no error shows called manage gateway and transfer ID.

The system shows "invoice could not be generated" error when I try to create an invoice. How can I fix this?

Invoice could not be generated due to:
 Step 1 : CHeck for errors
 Step 2 : User rights

How does BUSY generaten IRN or serial numbers for E-invoices? What is the logic it uses for validation?

BUSY does not generate IRN or Serial numbers for E-invoices. They are automatically fetched from the E-invoice portal

My account says I've used / e-invoices this month, how can I increase my monthly e-invoice limit?

To increase the e-invoice generation limit you have to contact your CA or you can contact e-invoice helpline

What GRR number do I need to enter when creating an e-invoice for shipping in BUSY?

GRR number means Goods Receipt number or Lorry Receipt number. When create E-invoice no need to enter this.

Do I need to update PIN codes while generating invoices? When is a PIN code required?

Yes, you need to update station and pincode details in account master for generating e invoice from BUSY.

Is it necessary to enter the station/pincode in account master information when generating an einvoice?

Yes, it is necessary to enter the station/pincode in account master information when generating an einvoice in BUSY.

What is the limit on how many times I can cancel and regenerate an e-invoice?

There is no specific limit on how many times you can cancel and regenerate an e-invoice in BUSY.

Do I need to define quantities for both goods and services while generating e-invoices?

No, you only need to define quantities for goods while generating e-invoices. For services, quantities are not required.

I want to change an item on the E-invoice, how can I do that?

Once the E-Invoice is generated, you won't be able to change or edit the items on the invoice.

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