Frequently Asked Questions

Please follow the below steps to generate E invoice in BUSY:
 Step 1: Go to transaction and Select the Sales voucher type.
 Step 2: Click on add and create invoice with registered party
 Step 3: Ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and HSN code are updated in the item master.
 Step 4: Select Y for E invoice required option and also station and Pin code in transport window. 
 Step 5: Save the Invoice
 Step 6: Press yes for Do you want to generate E invoice then click on automatic
 Step 7: Check the required options and press ok 
 Step 8: Click on check possible errors and rectify the error
 Step 9: After error rectification , click on view & generate E invoice 
 Step 10: Cross verify the details appear in window and generate E invoice.

If the GSP login on the portal is not working and cant generate Einvoice the 
follow the steps to troubleshoot the issue 
1 Go to administration menu and click on configuration then click on Feature option 
2 Click on GST VAT and click to GSP configuration 
3 then open your Ewaybill portal and login and click on registration then select for GSP
4 then verify the OTP and login then click on freeze and select the GSP which is not working and freeze it 
5 then click on add and select gsp as webtel electrosoft pvt ltd or pinnacle advisor finserv pvt ltd
then select a 3 didgit prefix and mention a password within 15 digit which should have upper case lower case 
numeric and special character then recheck password and add
6 then copy the new gsp username and paste it on BUSY same gsp user ID and type the password their manually and validate 
then save

There could be multiple reasons for showing error while generating E invoice 
follow the steps to resolve the issue 
1 Due to internet connection issue the error could be occour connect a proper internet 
connection to solve the issue 
2 If showing GSP credential cant balnk then you need to add gsp user id and password 
in gsp configuration which is under GST VAT option 
3 It could be possible that due to wrong GST number details of buyer or seller there is 
showing error validate party gstin and check your gstin proper or not 
4 It could be possible that the party pin code or station not given properly 
5 It could be possible the seller address and pincode not given properly 
6 It could be possible that Party address line 1 and 2 not mentioned with minimum 3 character 
or the item or unit used in voucher is not minimum 3 characters 

As e-invoice in a government portal and if we proceed our generated invoice for e-invoice generation , it validate all the given details and the HSN code which we have specified might be invalid on e-invoice portal. 
 So we can follow below steps to successfully generate en e-invoice without any HSN code error: 
 Step 1: Open relevant voucher. 
 Step 2: Specify all required details. 
 Step 3: Then press ALT+M on given item master. 
 Step 4: In front of HSN code there's an option of validate. 
 Step 5: Check define HSN code in valid or not. 
 Step 6: Ensure that given HSN must be valid on e-way bill,e-invoice and GST portal as well. 
 Step 7: Tax category must be accordingly with your item type as goods or service. 
 Step 8: Save it and proceed for generation., 
 If still issue persists then can share concern on support@busy.in

To enabe E-invoice generation option after sale invoice, you can follow these steps :
Step 1: Go to the Administration menu and then click on Configuration.
Step 2: Select Features/Options and Click on GST/VAT, then enable the E-invoice requirement and specify the from place and pincode.
Step 3: Log in to the E-invoce portal, then click on API registration.
Step 4: Click on Create API user and select GSP IDs Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Private Limited.
Step 5: Click on GSP configuration and specify the GSP IDs and their passwords that you have created on the E-invoice portal, then validate them successfully.
Step 6: Go to Configuration, then click on Voucher Series Configuration.
Step 7: Select a series, click on Voucher Configuration, and enable the generation of E-invoice after saving and enable Input Transport Details.
Step 8: Now , E-invoice system is enable in your software and you will able to see e-invoice generation option after saving sale invoice.

To address the issue of automated e invoicing not occurring in BUSY and to avoid penalties, follow these steps: 
 Step 1: Go to the Administration menu and then click on Configuration. 
 Step 2: Select Features and Options. 
 Step 3: Click on GST/VAT, then enable the e invoice requirement and specify the origin place and pin code. 
 Step 4: Log in to the E invoice portal, then click on API registration. 
 Step 5: Click on Create API user and select GSP ID from either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited. 
 Step 6: Click on GSP configuration and specify the GSP IDs and their passwords that you created on the E-invoice portal, then validate them successfully. 
 Step 7: Go to Configuration, then click on Voucher Series Configuration. 
 Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving.

If you want to generate e invoices for your second company then please 
follow the given steps
Step 1: Create new company in BUSY with the GSTIN of second company.
Step 2: After succefully creation you need to configure e invoice confguration.
Step 3: Go to administration then configuration then feature options
Step 4: Then GST VAT then enable the option of the E invoice.
Step 5: Then configure GSP details enter the user name id and password 
 here that you have created from the E way bill portal
Step 6: For creation of gsp log in to e way bill portal then click on registration 
 option then GSP then send otp and enter otp and verify then 
 select add new then select gsp as pinnacle or webtel and create
 user name and password. 
Step 7: User id password created in above step 6 will be entered in gsp 
 confguration.
Step 8: Now create voucher and generate.

To generate an E Invoice with different billing and shipping addresses in BUSY, you need to follow these steps:
Step 1: First you need to enable billing shipping option by going to Administration and click on configuration.
Step 2: Choose the Voucher Series Configuration option and select the voucher type such as Sale, Sales Return, etc.
Step 3: Then, select the voucher series and click on Voucher Configuration.
Step 4: Enable the option Seperate Billing / Shipping Details and save.
Step 5: Now, when you generate voucher you can enter shipping address after selecting the party and the billing address will be picked from party master.
Step 6: Enter other details in transport details window such as Place, Pincode, etc and save.
Step 7: After saving the voucher a window will appear of E Invoice generation, select yes on it.
Step 8: Check all the details and generate E invoice and wait for the process. After that you can print E invoice.

To take a latest backup, please follow below steps:
Step 1: Go to company menu and then select Backup option
Step 2: And then select backup file folder path and and select company and take a latest backup.
Please Follow the Below Steps to generate e invoice in BUSY:
Step 1: Go to Administration menu and then Configuration option 
Step 2: And then select Features and Options and GST VAT option
Step 3:Enable the E Way Bill and Mention the GSP Credentials.
Step 6: Mention the Eway Bill Configuration details of your Company.
Step 7: Enable the transport details for Local and save it 
Step 8: And then select Voucher Series Configuration
Step 9: Select required Voucher Type & Series.
Step 10: Enable the transport details for Central 
Step 11: Enable the generate e invoice after saving the voucher.
Step 12: After saving the voucher, Window will popup for e invoice generation.After e invoice generation window popup will show for e invoice print.

As it could be few reasons you need to show the exact issue which you are facing, further to generate e-invoice you may follow below steps:
 Step 1: Go in administration and select configuration.
 Step 2: Then click on features and option and select GST/VAT.
 Step 3: Then in GSP configuration option mention correct GSP ID and validate it.
 Step 4: Also mention station and pincode in given option.
 Step 5: Enable transport details in local sale/purchase.
 Step 6: Then in configurtion go in voucher series configuration.
 Step 7: Select relevant voucher type and series.
 Step 8: Enable generate E-Invoice after saving.
 Step 9: Create desired voucher and define correct detals in transport window.
 Step 10: As after saving it will ask you to do you want to generate e- invoice.
 Step 11: Select yes and before generate check all possible errors.
 Step 12: If any error shows correct it and generate.