Frequently Asked Questions

If the data on gst portal showing different as per BUSY data,then you need to check that maybe after return filled,data from BUSY has been modified or deleted or any ammnedment made on portal and in BUSY though BUSY ammnedment on portal is not available,for any ammnedments in gst reutrn,you can visit gst portal.In BUSY you can reconcile gst reports with portal data
 And to reconcile gst reports,follow these steps
 To do one-by-one or bulk GST reconciliation for a particular month in BUSY, you can follow these steps:
 Step 1. Click on transactions.
 Step 2 . GST misc utilities
 Step 3. First download gstr json data for particular month and Select the Reconciliation option.
 Step 4. Choose the desired month for reconciliation.
 Step 5. If you want to reconcile one-by-one, select the transactions one at a time and reconcile them by matching the GST amounts.
 Step 6. If you prefer bulk reconciliation, you can import the GST data for the selected month and reconcile it in one go.
 Step 7. After reconciling the transactions, review the reconciliation report to ensure accuracy.
 Step 8. Save the reconciliation report for future reference.

If you want to ensure that the invoices entered in the BUSY and the ITC available on the GST site are the same, you can use the GST Reconciliation option available in the BUSY. Follow the steps given below to use this option:
 Step 1: Go to the Administration menu and click on the feature and option.
 Step 2: Then, click on the GST /VAT tab and define the GST Portal username there.
 Step 3: Go to the transaction menu and click on the GST Miscellaneous Utilities option.
 Step 4: Click on the "Download GSTR JSON data" option and download the data for the month you want to reconcile.
 Step 5: Then, click on the "Reconcile GSTR Data" option and select either "Reconcile GSTR 2A" or "GSTR2B" depending on which one you want to reconcile.
 Step 6: You can compare BUSY and JSON data simultaneously. If there are any missing entries either in the BUSY software or on the site, they will be shown in red. If there are any differences, they will also be shown in color and you can correct them in the BUSY software data accordingly.

If you have downloaded the GSTR1 JSON in BUSY then you can view that data in GSTR1 Reconciliation by using these steps:
 Step 1: Go to Transaction menu and click on GST Misc. Utilities.
 Step 2: Select Reconcile GSTR Data and click on Reconcile GSTR1.
 Step 3: Choose filing frequecny either Monthly or Quarterly.
 Step 4: Enter the period and open the report and can view the portal data and match with your books data.
 Furthermore if you download the GSTR1 JSON file from portal, you can import it in BUSY and reconcile it by using these steps:
 Step 1: Go to Transaction menu and click on GST Misc. Utilities.
 Step 2: Select Download GSTR JSON Data then click on Download GSTR1.
 Step 3: Tick on Manual and select the file path where you have saved the JSON file and save.
 Step 4: Now, Select Reconcile GSTR Data under GST Misc. Utilities and click on Reconcile GSTR1.
 Step 3: Choose filing frequecny either Monthly or Quarterly.
 Step 4: Enter the period and open the report and can view the portal data and match with your books data.

To troubleshoot issues with downloading GST R2A and GSTR1 files from the GST portal, you can try the following steps:
 1. Check your internet connection: Ensure that you have a stable internet connection to download the files successfully.
 2. Clear cache and cookies: Clearing your browser's cache and cookies can help resolve any temporary issues that may be causing the download problem.
 3. Use a different browser: Try using a different web browser to access the GST portal and download the files. Sometimes, compatibility issues can occur with certain browsers.
 4. Check for any server-side errors: If you encounter server errors while downloading the files, it may be a temporary issue on the GST portal. In such cases, you can try again later or contact the GST portal support for assistance.
 5. Verify your credentials: Ensure that you are using the correct login credentials for the GST portal. Double-check your username and password to avoid any authentication issues.
 If the issue persists, it is recommended to reach out to the GST portal support or consult with your accounting software provider for further assistance.

To configure ITC claim rules such as pro-rata or vendor-wise in the software you can use monthly ITC tagging option to match as have to follow below steps:
 Step 1: Go to administration menu and select configuration from it.
 Step 2: In configuration option select feature and option.
 Step 3: Then select GST/VAT option and make sure to mention Y in the enable ITC tagging after that click on save button.
 Step 4: After that go to transcation option and select GST misc. utilities option.
 Step 5: Then select monthly itc tagging as per 2A or 2B.
 Step 6: In next window of monthly ITC tagging to be shown as select party wise or date wise as per your requirement.
 Step 7: After that select the period for which you want use tagging.
 Step 8: Now press F4 key to change status from pending to claimed and mention period in which select return period.
 Step 9: Then go to display option and select Gst reports option and open different reports by mentioning Y on the pick relevant Itc tagging from monthly itc tagging.

If your exported GST data from BUSY not matching with the data filed in the returns you can use gst reconciliation option to reconcile uploaded data on portal and data mentioned in BUSY.
 Check out the steps to reconcile GST data in BUSY from portal :
 Step 1: Go to Administration menu and Then Configuration.
 Step 2: Then go to Features / Options then go to GST / VAT and Enter your GST portal username in the GST Portal User Name field and save it.
 Step 3: Then go to Transaction menu and Then go to GST Misc Utilities.
 Step 4: Then go to Download GSTR JSON Data 
 Step 5: Then select Download GSTR1,GSTR2A, GSTR2B or GSTR3B as required.
 Step 6: Click on the download button along with the month then verify with OTP and download it.
 Step 7: Now, under the GST Misc. Utilities select the Reconcile GSTR Data option.
 Step 8: Chose Reconcile GSTR1, GSTR2A, GSTR2B or GSTR3B as per the requirements.
 Step 9: Enter the period and can match your GST portal data with BUSY data.

If you having trouble reaching BUSY support agents over the phone then please try 
 following number 8282828282 or 01140964096 
 Further if you want to ensure accurate reconciliation of GST and ITC claims then 
 please follow the given steps 
 Step 1: Go to transaction menu then GST misc. utilities. 
 Step 2: Then download GSTR Json data then download GSTR 2A and GSTR 2B. 
 Step 3: Once you have done with the download successfully then you need to go to 
 reconcile gstr data, 
 Step 4: Then you have various option to reconcile just select one and then select 
 month and check the varoius option is set as per your requirement then ok. 
 Step 5: Here you need to check that there should not be any entries in red colour. 
 If you found then you need to correct it by make some correction. 
 Step 6: If you have corrected all voucher with red colour and reconciled then it is ok 
 now.

To redownload JSON You can follow some steps:
Step 1: Go to the Transaction tab and click on GST Misc.Utilities.
Step 2: After click on GST Misc.Utilities select the Download GSTR JSON Data option.
Step 3: After select the Download GSTR JSON Data option you have to click on the type of GSTR Return For which you want to Reconcile your GSTR Returs and to see receipt credit note
Step 3: Now double click on Save option in status column for date and then click on the redownload option According to Required month and then OTP will be sent to Your Registratered mail and contact no. on Gst Portal and your GSTR Json will become save.
Step 4: To access this downloaded GSTR JSON Data Go to the Reconcile GSTR Data Option just below the Download GSTR JSON Data option and select the GSTR Return type For example GSTR 1, GSTR 2A and so on.and select the time period and enable other option as per requirements and check BUSY Data JSON DATA that uploaded on portal. 

If the invoices you entered last year are not getting tagged or transferred over, you need to follow the below steps:
Step 1: Go to the administration menu and select the configuration option.
Step 2: In the configuration option, select features and options.
Step 3: Then select the GST/VAT option and make sure to mention Y in the enable ITC tagging. After that, click on the save button.
Step 4: After that, go to the transcation option and select the GST misc. utilities option.
Step 5: Then select monthly IT tagging as per 2A or 2B.
Step 6: In the next window of monthly ITC tagging to be shown, select party-wise or date-wise as per your requirement.
Step 7: After that, select the period for which you want to use tagging.
Step 8: Now press the F4 key to change status from pending to claimed and mention the period in which to select the return period.
Step 9: Then you can check the Gtsr3b report by enabling the option to pick relevant ITC from the monthly ITC tagging.

With BUSY, you can use the GST Reconciliation feature to reconcile your GSTR data with your Books data. This feature allows you to reconcile various returns, such as GSTR2A, GSTR2B, GSTR1 and GSTR3B. To use this feature, follow these steps:
 Step 1: Open the Administration menu and select Configuration.
 Step 2: Choose Features / Options then GST / VAT and Enter your GST portal username in the GST Portal User Name field and save it.
 Step 3: Next, open the Transaction menu and select GST Misc Utilities.
 Step 4: Choose Download GSTR JSON Data 
 Step 5: Then select Download GSTR1,GSTR2A, GSTR2B or GSTR3B as required.
 Step 6: Click on the download button along with the month then verify with OTP and download it.
 Step 7: Now, under the GST Misc. Utilities select the Reconcile GSTR Data option.
 Step 8: Chose Reconcile GSTR1, GSTR2A, GSTR2B or GSTR3B as per the requirements.
 Step 9: Enter the period and can match your GST portal data with BUSY data.