Frequently Asked Questions

To configure your firewall or antivirus to allow BUSY to work properly, you need to exclude the BUSY and BUSYwin folder from the list of blocked programs or folders. This can be done by talking to your antivirus provider and requesting them to exclude the BUSY folder from the antivirus.

To give full access rights to the BUSY folder and subfolders in your antivirus, you will need to navigate to the antivirus settings and add an exclusion for the BUSY folder Select option for include subfolders. This will allow the software to run without being blocked by the antivirus.

To exclude BUSY and BUSYwin folders while scanning for antivirus, you need to add them to the exclusion 
list in your antivirus software and all antivirus have different options for exclude. This will prevent the 
antivirus from scanning these folders and causing any errors while using the BUSY.

No, disabling antivirus or other security software is not necessary to get BUSY to work properly.sometimes it necessary to disable it as antivirus does not allow BUSY to process just because of securities in system but if you can exclude BUSY from antivirus or allow in antivirus

You can tell if there is a networking or firewall issue blocking connectivity between your offices by checking for error messages related to connectivity, pinging the server to check for response times, and checking firewall settings to ensure that the necessary ports are open.

To correct error for check your internet connection follow the steps mentioned below:
Step 1: Go to control pannel and select firewall
Step 2: Allow BUSY from firewall
Step 3: Go to antivirus setting and exclude BUSY from antivirus
Sep 4: Then restart BUSY and check

To correct error for check your internet connection follow the steps mentioned below:
Step 1: Go to control pannel and select firewall
Step 2: Allow BUSY from firewall
Step 3: Go to antivirus setting and exclude BUSY from antivirus
Sep 4: Then restart BUSY and check

To ensure the proper functioning of the BUSY with your antivirus, It is necessary to exclude BUSY from antivirus or add it to the whitelist. This action will help you to work smoothly in BUSY without any conflicts or disruptions.

It depends on your antivirus setting as each antivirus has different option to exlude appliation or software.You need Go through for each option in antivirus after get option you can exclude BUSY by select location of BUSY in system.

For Troubleshooting first check the error message and read it carefully. Restart BUSY software still same problem then restart system once. If still same issue take a screenshot of error and contact to BUSY Support System