Question
Unable to view WhatsApp messages from recently purchased bot in BUSY: possible reasons?
Answer
One possible reason for being unable to view WhatsApp messages from a recently purchased bot in BUSY could be that the WhatsApp integration has not been properly configured or activated in the software. It is recommended to check the settings and configuration of the WhatsApp integration in BUSY to ensure it is properly set up.
Step 1 :Ensure that the notification feature is correctly configured in the software.
Step 2 :Verify that the recipient's contact details (both phone number for SMS and WhatsApp number for WhatsApp) are accurately entered in the software.
Step 3 :Confirm that the notification templates you are using are set up correctly.
Step 4 :Review the conditions under which notifications should be triggered.
Step 5 :Check the software's system logs or event logs for any error messages or issues related to notification triggering.
Step 6 :Create and send test notifications to check if they are generated and sent automatically.
Step 7 :Ensure that the device running the software has a stable internet connection.
Step 8 :If the issue persists and you've tried the above steps, consider reaching out to the customer support or technical support team of BUSY for further assistance.