Frequently Asked Questions

If BUSY does not have an option to add or import bank statements directly, you may need to manually enter the bank transactions into the software. While this process may be less automated than importing statements, it can still be effective in maintaining accurate financial records.

To access the reconciliation feature in BUSY, you can follow these steps:
Step 1. Open the BUSY software on your computer.
Step 2. Go to the "Administrationand "Feature & optionsection.
Step 3. Look for the option for "Bank Reconciliation".
Step 4. Click on that option to access the reconciliation feature.

If any entry appears unclear in BUSY and has been deleted, yet it continues to reflect in the bank reconciliation report, it indicates that an entry might have been deleted mistakenly, substituting it for another. Please ensure your deletions are executed in the proper manner.

There could be several reasons for the discrepancy between transaction data in BUSY and your bank statement. Some possible causes include:
 Step 1 : Data entry errors
 Step 2: Incorrect mapping of transaction categories
 Step 3 : Duplicate transactions
 Step 4 : Missing transactions.

The Bank Reconciliation report in BUSY already has a column for Instrument No. If you enter the cheque number in the voucher, it will appear in this column. You can also add more columns as per your requirement by using the Custom Column feature.

To account for a cheque that cleared this year but was issued last year during reconciliation, you need to carry forward all pending 'Carry Bank Reconciliation Entries to Next F.Y.' This will transfer BRS entries from the last year to the current year.

If you settled all outstanding balances last year, yet some are still appearing this year, it's possible that certain entries were made after carrying forward the balances to the current year, necessitating another carry-forward to ensure they reflect correctly in the present year.

Yes, BUSY provides an option to automate reconciliation.BUSY provides customer support through both phone and email. You can reach their customer support team by calling on 8282828282 number or by sending an email on support@busy.in with your issues/Query and your BUSY Sr. Number..

If the bank charges are not accurately reflected in the BUSY bank reconciliation statement, please ensure that all bank charges entries are first recorded in the BUSY Software. Subsequently, reconcile the statement to align with the entered transactions during the reconciliation process.

To find the option to carry forward uncleared bank reconciliation entries in BUSY, you need to follow below steps.
Step 1: Open the company in BUSY.
Step 2: Under 'Administration', then select 'change financial year', you will get 'Carry Bank Reconciliation Entries'.