Frequently Asked Questions

Solutions to common issues related to Accounting ReportsOutstanding Analysis.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

Where can I find reports that show pending bills and days pending using Bill-by-Bill?

You can find reports that show pending bills and days pending using the Bill-by-Bill feature in BUSY under the "Outstanding Analysis" section.

How can I get daily SMS or email notifications for outstanding invoices?

In BUSY, there is no provision to send automatic outstanding invoices. However, you can manually send them via email, whatsapp and BNS.

How can I set up reminders for pending payments in BUSY?

To generate Payment reminders in BUSY: 
Step 1 : Click on print/email/sms
Step 2 : Outstanding analysis
Step 3 : Payment reminders

How can I track outstanding payments from customers in BUSY?

To track outstanding Payment in BUSY: 
Step 1 : Click on print/email/sms
Step 2 : Outstanding analysis
Step 3 : Payment reminders

Is there a way to summarize or consolidate data across multiple bills/clients?

You can summarize or consolidated bills of a client by click on the summary button or press F5 in the report.

How do I see which account heads have received the most payments?

You can check which account heads have received the most payments by using the outstanding analysis in the Amount receivable report.

Why is some parties balance showing as pending?

Some parties balance showing as pending due to payment has not been done or received in respect of that party's invoices.

What should I do if an employee's salary is not reflecting correctly in the payroll system? It seems to be missing or incorrect.

If employee salary not reflecting correctly in payroll check:
Step 1 : Check deductions
Step 2 : Check payroll inputs

Can the aging reports be exported? If so, what file formats are supported?

Yes, aging reports can be exported from BUSY. The supported file formats are PDF, Microsoft Excel, Google Sheet, CSV, etc.

I'm having trouble understanding the numbers in the analysis reports.

Please let me know the name of the analysis report you need help with and the problem you are facing.
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