Frequently Asked Questions

If your HSN code shows Invalid you can check HSN/SAC validity. To do this, follow these steps. 
 Step 1: Go to Administration, select Masters, then click on Modify, and choose the items for which you want to validate the HSN. 
 Step 2: Enter the HSN and click on the Validate option to validate the HSN/SAC. 
 Step 3: You can also search for your HSN/SAC in GST Miscellaneous Utilities. To do this, go to Transactions, and then click on Search HSN/SAC code. 
 Step 4: If the HSN code belongs to a service, select the tag category as Service GST Rate in the item master. 
 Step 5: The HSN code should be numeric and compliant with the Aggregate Annual Turnover(AATO).

If want to add expiry date in screen then customise the software but if want to add in reports ; Then follow below steps:
 If you want to want to add expiry date coiumn in sale and purchase invoices list you can follow these simple steps: 
 Step 1: Open sale / Purchase list
 Step 2: Look for the Custom Column option at the top of the report. 
 Step 3: Click on the Custom Column option, and a dialog box or window will open. 
 Step 4: Define the names and content of the custom columns of expiry date
 Step 5: After adding the custom columns, select field where you add expiry date save your changes and apply them to the report.

To customize a report to add or modify columns, follow below steps:
 Step 1: Open report in which you want to add or modify any additional value
 Step 2: Click on custom column option, available for standard model only
 Step 3: Add format and configure new columns and rows
 Step 4: To view effect reload report with newly added format
 Step 5: Click on the export button or press ALT+E on your keyboard to open the export window.
 Step 6: Choose the file format that you want to export your data to, such as Excel, CSV, PDF & Google Sheet. You can also change the file name and location if needed.
 Step 7: Click on the OK button to export your data.

To maintain the voucher numbering in the credit note voucher without any gap then follow the below steps.
Step 1: Click on Administration and then configuration
Step 2: Then voucher series configuration and then select voucher type as credit note then Series after that click on voucher numbering tab.
Step 3: Select voucher Numbering type as automatic and mention the renumbering frequnecy as per your need either daily, monthly or yearly.after that select the embed year in voucher number as Prefix, If want to add something before voucher number and As Suffix,If want to add something After voucher number.the voucher number should not be more than 16 characters and can use hypon and forward slash sign Only.
Step 4: During Voucher Entry, It will reflect accordingly.

Once you select the transporter name in the sales invoice, it cannot be removed from the list of transporters. However, you can follow these steps to remove transporter names that have not been used even once.
 Step 1. Go to Transactions menu then click on GST Misc. Utilities and select Input Transporter's GSTIN/ID.
 Step 2. Then Click on Load Transportes button to load all the transporter name.
 Step 3. Then press F4 to get the drop down list of transporter name and select the transporter name which you want to delete.
 Step 4. Then press F8 button to delete then unused transporter name and click on save button to save the changes.
 Now it will not appear again in transport window.

To resolve errors in BUSY when trying to make changes to GST related settings, you can try the following steps: 
 1. Update BUSY software: Make sure you are using the latest version of BUSY. Updating the software can help resolve any bugs or issues related to GST settings. 
 2. Verify user permissions: Ensure that you have the necessary user permissions to make changes to GST settings. Contact your system administrator if you are unsure about your user permissions. 
 3. Contact BUSY customer support: If the above steps do not resolve the errors, reach out to BUSY's customer support team for further assistance. They will be able to provide specific guidance based on the error message you are encountering.

Item Groups contain the items, so you can set the item group in the item master to assign different item categories. Follow these steps to add item groups and item names:
Step 1: To do this, go to Administration, then Masters, and then Item Group.
Step 2: Click on Add and enter the name of your Item Group.
Step 3: If you want to make it primary, press Y. If you want to tag it in another group, set it under the group and save.
Step 4: For Item Creation, go to Administration, then Masters, and then Item.
Step 5: Click on Add and enter the name of your item. Select the group and save.
Step 6: Proceed to the transaction menu and make the necessary entries.

To get a copy of the original invoice, duplicate, and triplicate for your records,you can follow some steps: 
 Step 1: Go to the Administration and then click on Configuration 
 Step 2: Now click on Invoice Document Printing and then click on Copy Title Configuration. 
 Step 3: Now you can configure the settings to print the original, duplicate, and triplicate copies of the invoice and save the configuration. 
 Step 4: Now Go to the voucher and click on print option and while select your format for print then you can see the option of No. of copies there you can mention three no. of copies it will print original, duplicate, and triplicate copies of the invoice.

In BUSY Accounitng Software,you can change goods to service in item tax category,you can follow these steps:
 Step 1:Go to Administration menu,
 Step 2:Select Masters,
 Step 3:Click to Add Item,on clicking,If your item is a goods,a default tax category has been created for BUSY Accounitng Software.You can select the tax rate there as you want,then fill all the Details related to your product and save.
 Step 4:If your item is a service,then you need create a new Tax category for service press f3 in cuser of tax category, mention name as service 18% or as you want to mention then select in type as service,mention tax rate then save, then your this item will consider as service item.

If you have enabled e-invoicing and are unable to send it to the customer, it is recommended to check the following steps: 
 Step 1: You can send the E-invoice details through invoices. 
 Step 2: You can send it through email and WhatsApp. 
 Step 3: Ensure that the correct email addresses and mobile numbers of your customers are entered in their respective profiles in BUSY. 
 Step 4: Verify that the email settings in BUSY are configured correctly, including the SMTP server details and authentication credentials. 
 Step 5: Check the WhatsApp configuration and customer numbers. 
 Step 6: Confirm with your customers if the e-invoices are not being filtered into their spam or junk folders.