Frequently Asked Questions

Solutions to common issues related to Configurations — Other Configurations.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

I already had a GST setup in BUSY last year but this financial year I am starting fresh books without GST. Do I need to split or close the previous year books? 

Yes, You need to close the previous year books and split the new Financial year after carrying over all previous year balances.

What is the Procedure to edit or cancel an e-invoice after -hour window in BUSY ? 

To cancel the E-invoice from BUSY there is need to cancel the voucher first.
 E-invoice can not be cancel after 24 hours.

Location and PIN code not auto-populating in party master and transport window. Enter manually? 

Yes, you need to enter the location and PIN code manually in the party master and transport window. It will not auto-populate.

Changes to invoice not reflected in BUSY. Old details persist. What to do? 

If changes made to invoice details in BUSY and it's not reflecting, then re-save the voucher again and even re-open the BUSY.

from where we can change feature setting in BUSY 

Most of the feature setting is available in Configuration option, further it depends upon what kind of configuration you want to change

Where do I find the GST Miscellaneous Utility? 

To find GST Misc utilities ,please follow below steps : 
Step 1: Go to Transaction Menu
Step 2 : Select GST Misc. Utilities

The packaging unit I set up is not calculating the quantity and pricing correctly. It seems to be using the wrong units in billing. What should I check? 

You need to check the unit and the conversion factor alongwith its price in the item master to get this resolved

Is there a way to customize the settings for the warning and alarm messages in BUSY Accounting Software? 

In BUSY, you can set warning alarms as per the requirements but there is no provision to change warning alarm message.

How can I generate my e-invoice if the HSN code used by the seller is not valid? 

E-invoice cannot be generated with invalid HSN code.You can contact to your tax consutant professional regarding confirmation of valid HSN code.

Why is the item info window on the right side of BUSY not showing percentages for me? 

If you mention item details like hsn code, item tax rate, item group then these details will shown in item info.
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