Frequently Asked Questions

If you are unable to add or edit party details in BUSY, you may need to check user rights. Kindly follow the following Steps for how to check and give user rights in BUSY.
 Step 1: Open BUSY and login company by admin or super user.
 Step 2: Go to Administration Menu and click on Users option
 Step 3: Click on BUSY Users and modify user which you are unable to edit party details.
 Step 4: After Modify user will get right side option of Menu Rights
 Step 5: Under Menu Rights click on Administration to expand option
 Step 6: click on Expand Master Maintenance - Account - under Account expand will get modify option tick on check box 
 Step 7: click on save and check again for edit party details.

In BUSY, we can add Mutliple User and can give rights to them accordingly. For removing the user, Open the user in modify mode then press F8 shortkey.If user is not tagged in masters series group,voucher series group and branch then will get delete it otherwise we need to untag from the user then can delete it.
 Pls Follow the Below Steps :
 Step 1: Administration
 Step 2: Users
 Step 3: Add
 Step 4: Create User and Password
 Step 5: On Top Right, Expand Menu Option can give rights to the user for which transaction can view, modify, delete,cancel and same for which reports he want to allow user can view.
 Step 6: On Left Side, User Control - Can enable or disable option as per his requirment for user.

If you are not seeing some option or features in BUSY then please follow the steps.
 Step 1. Open company with super user 
 Step 2. Go to Administration
 Step 3. Then click on Configuration 
 Step 4. Under configuration click on Features and options then enable features according to your need."
 Note .- If some features appear to be hidden, it is suggested that you check the model you are using. If it is a basic 
 model, you will have access to limited features. In the case of a standard model, you will get access to all the 
 basic features along with some additional features. If you are using the Enterprise model, you will have the 
 ability to enable all the features according to your specIfic needs.

To limit edit rights of users for specific modules in BUSY, you can use the Access Rights feature.
Step 1: Within the selected voucher type, configure the voucher series that you want to restrict. Each series represents a unique sequence of voucher numbers.
Step 2 :In the voucher series configuration, specify the basis for restricting backdated entries. You can choose options like "Number of days allowed" or "Disallow backdated entries."
Step .3 :If you selected the option to allow backdated entries, specify the maximum number of backdays allowed.
Step 4: Select the user or users for whom you want to restrict editing rights. 
Step 5 :Within the user management settings, configure the user rights to restrict editing vouchers. This might involve setting the user's access rights to "View-Only" or customizing permissions to limit editing capabilities.

If you want to create new user for manager to work in company, then please follow the given 
 step
 Step 1: Go to the administration
 Step 2: Then User 
 Step 3: Then Add and enter then create user name and password and set the rights then save.
 Step 4: Then share this credential to your manager to log in with this user to work.
 Step 5: Further for create new account to maintain transaction related to manager then
 Step 6: Go the the administration and then master then account then add and enter the details.
 If still having any issue then you can contact us on our centerlized 24*7 helpline 
 number i.e. 8282828282 or 011-40964096. 
 You can also share your query on support@busy.in

If you are unable to print invoices from the software, follow these steps. 
 Step 1. Check your user rights if you are unable to Print from software. 
 Step 2. Log in as a Super User/Admin User and verify whether you have access to control all settings. 
 Step 3. Go to the Administration, then click on Users. Select 'Modify,' choose the user, and grant them printing rights. 
 Step 4. Ensure that your printer is properly connected to your computer and turned on. 
 Step 5. Verify that the correct printer is selected in the software's print settings. You can usually access this by going to the "Print" or "Print Setup" option in the software's menu. 
 Step 6. You can also check by updating printer drivers.

If software is accepting the manually entered purchase rate for an item in voucher it means you have login with subuser and you dont have specific rights of it
To check its restrictions at user level and solve it please follow these steps:
Step 1: Login your company with superuser then Go to administration menu
Step 2: Then click on users
Step 3: Then click on modify and open the user master in which you are unable to change the price
Step 4: Afterwards you will found the option named allow price change in voucher
Step 5: If this option is selected as N then select it as Y to enable it for the user and save the master
Step 6: Now you will be able to change the price in voucher

To log in directly to the company without the need for a User ID and password, you can follow the steps below:
Step 1: First, open the company by entering your User ID and password. Then, go to the Administration menu and click on "User". Select the "modify" option and open the Admin User. Set "User Authentication Required" as "N". This will allow you to log in directly to the company without specifying a user ID and password.
Step 2: If you do not know your User ID and password, you can send us your data with basic details such as your serial number, contact number, and contact name to support@busy.in. We will reset your User ID and password and send them to you within 48 hours.

If you are unable to change the net price of an items in the invoice means you have login with subuser and you dont have specific rights of it
To check its restrictions at user level and solve it please follow these steps:
Step 1: Login your company with superuser then Go to administration menu
Step 2: Then click on users
Step 3: Then click on modify and open the user master in which you are unable to change the price
Step 4: Afterwards you will found the option named allow price change in voucher
Step 5: If this option is selected as N then select it as Y to enable it for the user and save the master
Step 6: Now you will be able to change the price in voucher

In BUSY, managing user rights involves adding, removing, and assigning permissions. Here are the steps:
 To Delete a User:
 Open the user in modify mode, then press the F8 shortcut key to delete the user.
 To Add a User:
 Step 1: Go to Administration -> Users.
 Step 2: Click on BUSY Users -> Add.
 Step 3: Specify the User Name & Password (remember it for future logins).
 Step 4: Provide various permissions as displayed on the user screen.
 Step 5: On the right side of the user screen, select the necessary rights for adding, modifying, listing, deleting, viewing, and canceling.
 If you face any difficulties, don't hesitate to contact BUSY customer support at 8282828282 or send an email to support@busy.in for assistance