Frequently Asked Questions

If the duplicate invoice exist in BUSY, then either you can manually delete the invoice or can modify the Voucher number .
 To delete the one of duplicate invoice follow these steps:
 Step 1: Take the latest backup of your data 
 Step 2: Now open your invoice in modify mode and press f8 to delete the invoice .
 To modify the Invoice number follow these steps:
 Step 1: Take the latest backup of your data.
 Step 2: Now, Go to administration then click on configuration and select Voucher series configuration
 Step 3: Click on Sales tab then select the required series for same and then click on Voucher numbering that appear at right side of the screen.
 Step 4: Now configure for Voucher numbering on manual mode from automatic and save the configuration.
 Step 5: Now modify the invoice number, re configure the voucher numbering on automatic mode from voucher series configuration.
 Note - When configuring voucher numbering as automatic, a window will appear for renumbering vouchers. You need to select No for the same.

BUSY provides several options to customize sales workflows to meet your specific business needs. Customizing your sales workflow can help streamline processes, enhance efficiency, and ensure that the software aligns with your unique requirements. Here are some of the customization options available in BUSY:
Step 1:BUSY allows you to customize voucher types, including sales vouchers. You can create new voucher types or modify existing ones to tailor them to your sales processes. 
Step 2:Customize your sales order process by setting order statuses, order types, and order processing rules. 
Step 3 :Define pricing structures, discounts, and price lists that suit your products or services. Configure price levels, discounts for specific customers or products, and volume-based pricing.
Step 4 :Categorize your customers into different groups or categories.
Step 5 :Add custom fields and attributes to customer records, products, or sales orders to capture specific information that is essential to your business.
Step 6 :Customize reports and dashboards to track sales performance, monitor key metrics, and gain insights into your sales processes. Create custom reports to analyze data specific to your business.

Yes You can add parking or toll fees to bill by following these steps:
Step 1: Go to administration menu then click on masters
Step 2: Afterwards click on bill sundry and click on add option to create it
Step 3: Then specify the name of bill sundry such as toll fees then specify bill sundry type as additive and nature as others
Step 4: Afterwards check the options in right side then select amount of bill sundry to be feed as absolute amount and select other fields according to the requirement.
Step 5: Save the bill sundry master then go to transactions menu then click on voucher such as sale,purchase etc
Step 6: Click on add to create a new voucher then specify the required fields such as voucher number,date sale or purchase type and party name etc
Step 7: Go to item grid and do the item entry as required then go to bill sundry grid and select the bill sundry that you have created for toll fees 
Step 8: Then mention the amount respectively and save the voucher. 

If invoice not getting generating,stuck in BUSY it means BUSY is lagged or getting slow
 So the possible causes of it as follows:
 1. In case of heavy data size this issue may occur
 2. May be there is corruption in your data
 3. Sometime slowness of system may appear this issue
 4. Using old version or release of BUSY software
 5. If you have press multiple keys in your keyboard or give wrong command this issue may appear
 To fix this error follow given below steps:
 Step 1: Take the backup of your current data 
 Step 2: Make sure to install latest version of BUSY
 Step 3: Open your BUSY as an admin mode
 Step 3: Then open your BUSY and run reindex data base from company menu
 Step 4: Then open you company and go to housekeeping menu
 Step 5: Then click on check incomplete vouchers and check if any voucher shows there remove it from data base or get this correct
 Step 6: Afterwards check junk characters and check

In BUSY, We can enter RCM Voucher through Sales, Purchase , Payment and Journal Voucher.
RCM Through Sales Voucher : We have to select the RCM sale / Purc Type During Voucer Entry.
RCM Through Purchase Voucher : We have to select the RCM sale / Purc Type and Select Reverse Charge Type - Either Compulsory or Service Import for other country.After that Pass the RCM Consolidated voucher from F4 Shortcut Key from Below Steps :
Step 1: Transactions
Step 2: GST Misc Utilities
Step 3: Check/ Post Consolidated RCM Payable
Step 4: Select it and post it through F4 Shortcut Key.
Step 5: Can check in GST Report
RCM Through Journal and Payment Voucher :
Step 1: Open the Expense Account Master from Masters Under Administration
Step 2: In Expense Account, Select GST Type - GST Applicable
Step 3: Mention the Tax Category, HSN Code, ITC Eligibility and RCM Nature - Either Compulsory or Service Import.
Step 4: Pass the Rcm voucher through Journal or payment with RCM -Gst Nature
Step 5: From Transactions then GST Misc Utilties Pass the RCM Consolidated Voucher through F4.

If round-off amount is getting included in the taxable value then you can follow some steps after backup of your data:
Step 1: Go to Administration and then Click on Master.
Step 2: Now click on Bill sundry and then click on Modify option.
Step 3: Now select Round off bill sundry and disable feature of adjust in amount in sale or purchase and tag ledger for round off and then save Master.
Step 4: Now open any voucher and apply round off again and save the voucher.
Step 5: Now to resave all voucher in bulk you need to go to the House Keeping.
Step 6: Now click on Regenerate Dual Voucher then it will show you the prompt for Take backup there you can Tick for option you can proceed as I have the latest backup.
Step 7: Now apply filter in which you have made changes otherwise tick on None option.
Step 8: Now Filter on date and selected voucher as per your requirement and click on OK Option. After completion of process you can check your data.

If you are experiencing issues with sales invoice uploads for specific HSN codes after upgrading to version 9.1, it's important to note that downgrading to the older version 7.1 may pose a risk of data incompatibility or corruption. Instead of reverting to an older version, consider the following steps: 
 1. Troubleshoot the Issue: Investigate the specific issues with sales invoice uploads for the affected HSN codes in version 9.1. Check for any error messages or logs that can provide insights into the nature of the problem. 
 2. Check for Updates: Verify if there are any updates or patches available for version 9.1 that address the issues you are facing. Software providers often release patches to fix bugs and improve functionality. 
 3. Contact Customer Support: Reach out to the software's customer support for assistance. Provide detailed information about the issues you are encountering, including error messages and steps to reproduce the problem. They may be able to provide guidance or a solution to resolve the issues in the current version.

To take input for purchase you have done,follow these steps
 Step 1 Go to transactions
 Step 2 Select purchase voucher to add
 Step 3 Enter required details like date,voucher number,purhcase type,party etc
 Step 4 Now In option itc eligibilty select input for goods or services as per section in which you want to take input
 Step 5 Now proceed to add item entries and other deatils like tax and save the voucher
 Step 6 Now you can check in gst returns input as per itc eligiblity section tagged in purchase voucher
 To tag input for servces or expnses recorded in journal folloiw these steps
 Step 1 Go to transactions
 Step 2 Select to add journal voucher
 Step 3 Enter date,voucher number and select gst nature like registred expeses
 Step 4 Now accouting entry and while save voucher,tax window will be shown,tag itc eligiblty for itc goods or services and then save the entry
 Step 5 Now you can check in gst returns input as per itc eligiblity section tagged in purchase voucher

If you encounter any error message while applying tax on a sale voucher in BUSY, you should follow the steps given below to rectify the issue:
 Step 1: Ensure that the tax category applied to the item master matches the tax being applied at the voucher level. If there are any differences, it will result in a warning message of Invalid tax rate.
 Step 2: Also, make sure that the tax rate is mentioned correctly within the tax category master that is used in the item master. To check this, place the cursor on the item name, then press ALT+M to open the item master in modification mode. Next, place the cursor on the tax category and press ALT+M to check if the tax rate within the tax category is correctly mentioned or not.
 Step 3: Additionally, if you are using multi-tax rate items within one voucher, make sure you do not pick any specific sale type for any one tax rate. Instead, you should use either Local/Central Multi-rate or Item wise.

To send email after generating invoice from BUSY,first you need to configure for warning to send email after save invoice.
 1.To configure for send email after saving sales invoice follow these steps:
 Step 1: Go to administration then click on configuration
 Step 2: Select the Voucher series configuration and click on Sales tab
 Step 3: After click on sales tab ,select the requires voucher series and then choose voucher configuration tab that appears in right side of the screen.
 Step 4: Specify Y to enable the Send Email after saving option and save the configuration.
 2. To create invoice and send through email follow these steps:
 Step 1: Go to Transaction and then click on Sales voucher type
 Step 2: Click on Add option and create the invoice after specify relevent details.
 Step 3: After save the invoice you will get popup for E mail sending , click on Yes option
 Step 4: select the format for sending E mail and mention the recepient email id and then send the mail.