Frequently Asked Questions

To send an invoice PDF to a party, please follow these steps: 
 Step 1 : First, enable a service called "BDEP" from the Administration menu under Configuration. Then, generate a BDEP ID. 
 Step 2 : Next, advise the party to install the BUSY BSN app on their mobile phone and register their phone number within the app. 
 Step 3 : Make sure the same phone number is updated in the party's contact details. 
 Step 4 : Enable the option to "Send BNS notification after saving" in the Sales Voucher Series Configuration. 
 Step 5 : Now, you can send a notification to the party after saving the invoice. 
 Please note that if the client refuses to install the BUSY BSN app, in that case, you will receive a notification on your own BNS and can share the PDF with the client on WhatsApp. 
 If the client is not satisfied with the above solution, they may need to purchase a third-party API from a solution partner. In this case, all configuration and troubleshooting support will be provided by the solution partner.

BDEP (BUSY Data Exchange Platform) allows two BUSY users to securely and automatically exchange vouchers like Sales and Purchase Invoices, eliminating manual data entry. For example: If your buyer also uses BUSY, they can import your Sales Invoice as a Purchase Voucher with just one click.
BDEP supports exchange of:
 ✅ Sales/Purchase Invoices
 ✅ Sales/Purchase Returns
 ✅ Debit/Credit Notes (without items)
You can enable this feature by following the below mentioned steps:
Step 1: Go to Administration then click on Configuration option.
Step 2: Select Feature and option then click on General tab.
Step 3: Enable this BDEP feature by notifying it as Y.
Step 4: Click on the configure tab then a new window will appear. 
Step 5: Click on the option of creating a new ID for creating your BDEP ID with relevant details of yours.
Step 6: After entering the details, click on the create button to create the ID then click on save button to save the BDEP configuration.
Step 7: Now save the configuration from the outside window in the general tab.

If the BDEP ID is created but not working for mobile login, you may need to check the following:
Step 1 : Ensure that the BDEP ID is correctly entered in the mobile app login screen.
Step 2 : Make sure that the BDEP ID is activated and synced with the mobile app.
Step 3 : Verify that the mobile app is properly configured and connected to the BDEP ID.
Step 4 : Double-check the internet connection on the mobile device.
Step 5 : If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in

To stop unauthorized access and secure the account, you can take the following Steps:
Step 1 : Change your password immediately to a strong and unique one.
Step 2 : Enable two-factor authentication (2FA) for an extra layer of security.
Step 3 : Regularly monitor your account activity and report any suspicious activity to the platform.
Step 4 : Avoid sharing your login credentials with anyone and keep them confidential.
Step 5 : Be cautious of attempts and only log in through official platforms or trusted devices.
Step 6 : Update your software and devices regularly to protect against vulnerabilities.

To delete your old BDEP ID and create a new one that will sync with your mobile app, you need to go to:
Step 1 : click on administration
Step 2 : configuration
Step 3 : features and options
Step 4 : general
Step 5: Under the BDEP ID section, you can create a new ID and delete the old one. 
Step 6 : Once the new BDEP ID is created, you can enable the mobile app and sync your data via cloud sync.

The Data Export / Import (BDEP) feature will be available when the feature of BDEP is enabled from the General tab. To know how to enable that follow these steps:
Step 1: Open your company then go to Administration tab.
Step 2: Select Configuration and click on Features / Options.
Step 3: Click on General tab and here you can Enable BUSY Data Exchange Platform (BDEP) and click on Configuration button.
Step 4: Here, you need to Create New ID and save it.

To create a new BDEP ID and sync it with the mobile app, follow these steps:
Step 1 : Click on administration
Step2 :  Configuration
Step 3 : Features and options
Step 4 : General
Step 5 : Create unique new BDEP ID with all details required
Step 6 : Enable mobile app feature
Step 7 : Go to data export import
Step 8 : Cloud sync
Step 9 : Bulk upload and sync it with the mobile app

There could be several reasons why you are unable to upload purchase bills automatically from the seller's BUSY account to your BUSY account. Some possible reasons could include:
Step 1 : check BDEP id is configured in company or not
Step 2 : check the BDEP id is correclty configured in party master
Step 3 : go to data export import
Step 4 : try to receive data on bdep

If your previously BDEP ID is not working then from below steps generate the password or Can create it New Bdep ID.
 Pls Follow the Below Steps :
 Step 1: Administration
 Step 2: Configuration
 Step 3: Features and Options
 Step 4: General
 Step 5: Click on Configuration of BDEP option
 Step 6: Click on Forget Password or Create it New BDEP ID as per your requirement.

The BDEP ID is a unique id used for syncing data in BUSY. To get the BDEP ID, you need to create it in the software by going to:
Step 1: click on administration
Step 2: Configuration 
Step 3 : Features & Options
Step 4: General and enabling BDEP ID. Then, you can create the BDEP ID by providing details like name, mobile number, and email.