Frequently Asked Questions

Their may be multiple reason for not showing company name in BUSY 
Reason 1 : under Comp folder db.bds file is missing 
solution : copy the db.bds file from old backup Comp folder and past on the current Comp folder 
Reason 2 : Comp folder permission issue 
solutions : check companies allowed option on set data directory option under company , mention the specific comp folder name in companies allowed or if you want to allow to show all conpany then select data directory manually and disable generate data path file

To resolve the issue of opening a company in SQL mode for RTE 5, follow these simple steps:
Step 1: Open SQL Server Management Studio (SSMS) and connect to your SQL Server.
Step 2: If you see a Recovery Pending label or the expand symbol is not visible in a BUSY database, do the following:
a) Right-click on the database.
b) Go to Task.
c) Select Take Offline.
d) Now, click on Bring Online from the same menu.
Step 3: If the database shows a Suspect label, you need to run a query to remove the suspect status.

If you encounter repeated login errors in BUSY, with the message indicating invalid username or password despite entering the correct credentials, you should check the beta option in the Region settings of your system. Ensure that this option is unticked. After unticking, restart the system.
If the issue persists, please share the necessary data with us for resetting the company user ID and password. You can send the data to support@busy.in. Once received, we will reset the username and password, and send the data backup to the email address you provided.

If company is showing in list then you can take some steps:
Step 1: You can make sure that data directory is correct if then set correct data directory where data exist.
Step 2: If issue persist then you can restart your system.
Step 3: If issue persist then copy your data from location for backup and now if you have any old backup then 
just copy db file from there and replace in company folder in data location in system and restart BUSY and then you 
can check your company in list.

When we open the BUSY and click on open company option then the company is not showing in the list.
 Pls Follow the Below Steps for Dath Path issue in BUSY : 
 Step 1: Make sure the data path should be correct in Set Data Directory Option. 
 Step 2: Select Data path till data folder only not the Company Code. 
 Step 3: Check in the Company Code is our main file db.dbs should be there and if not then Company will not reflect in BUSY.

If no data is found and an error is showing in BUSY, you need to check the below reasons:
For access the database:
No data found error is coming because you have not set the data directory properly, your data doesn't have the company folder, you have opened the company multiple times in single user mode, you have not created the company, or you have not restored data.
For the SQL database:
NO data found error coming because you have not created company, in SQL mode data not attached or not restored data.

If you are unable access data then please follow the given steps
 Step 1: Make sure you have set up the righ data directory in the set data directory 
 option of BUSY
 Step 2: For restoration you can select the restore backup option and enter the path where you 
 have the backup file path.
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

While we set data directory shows error as Invalid so fix it with these steps:
Step 1: You can mention set data directory upto 35-40 characters.
Step 2: You can mention correct data path where data exist.
Step 3: If you are working on network basis then check you have shared that data folder properly or not.
Step 4: If you have fixed wrong data path in BUSY location then also shows no company in list.
Step 5: Data path should be in comp form not in backup or zip form.

If Opening another company in BUSY asks for the data path again so below are steps to correct it:
Step 1: After opening the BUSY click on the Set data directory option.
Step 2: It Might be possible that you have set the Above session as valid for the Current year only option as a tick in the set data directory option you have to untick the Above session is valid for the Current year only option if want not to specify the data path each time.

While Opening Company folder contain both (New and Old) type of File, To Solved this Issues , follow these steps:
1. Take Backup of Affected Companies
2. Open Data path location
3. Locate and Open Company Folder in which Old and New File error Showing
4. Check and Deleted older file with MDB or BDS extenstion whotever showing older as per system date.
5. Now try to open same, if Compnies File available with older Extantion (MDB) it will convert in New Extration (BDS0 while Opening Company List