Frequently Asked Questions

There could be several reasons why a specific company is not visible in the company list in BUSY these are given below:-
Step 1: It could be due to data corruption, incorrect data location, or the company is already being opened and you have only a single-user license.
Step 2: Troubleshooting steps such as reindexing the database, changing the data location or restarting the system may help resolve the issue. 

If some enterprise feature is enabled in a company then you cannot open the same company in basic or standard model.
To change the model type in BUSY Accounting Software, you need to follow these steps:
Step 1: Open BUSY Accounting Software and click on Company tab.
Step 2: Click on Select BUSY Model.
Step 3: Select edition and user type and then save the changes.
Step 4: Restart BUSY Accounting Software.

To make sure that the software remembers your data directory after updating it,
follow these steps:
Step 1: Open the BUSY then from the "Set data directory" option, define the 
data path.
Step 2: Untick the option "Above information is valid for the current session only".
Step 3: By doing so, the software will remember the specified path unless you 
manually update it again. 

If you are not able to view the any company after giving the correct data path in set data directory option then check the below steps.
Step 1: Make sure that you have selected the path till data folder name.
Step 2: In the data folder ensure that the company code name should be correct.for example it should be comp0001,comp0002 etc.

If company is not showing in list then you can make sure some followings below:
1. Make sure data directory is correct or you set it again.
2. Company folder should exist in data location if not then you can restore your data
3. You can restart your system.
4. If issue persist then replace dp file from existing backup of your data.

If the Company is not showing in company list, check the possible solution.
Step 1: Re check the data directory of BUSY data.
Step 2: Ensure that missing company is not open in backend on another BUSY instance. 
Step 3: Open the task manager of your system and close the BUSY application if opened.
Step 4: Check by restart the system.

If the Company is not showing in company list, check the possible solution.
Step 1: Re check the data directory of BUSY data.
Step 2: Ensure that missing company is not open in backend on another BUSY instance. 
Step 3: Open the task manager of your system and close the BUSY application if opened.
Step 4: Check by restart the system.

To login BUSY company, follow these steps:
Step 1: Open the BUSY then click on company menu.
Step 2: Choose the open company option then select the company.
Step 3: Mention the login credentials then open the company.
BUSY does not have any issues at login after taking backup. Further, if you are facing such issue then cross the login credentials.

If the data is not showing in BUSY, follow these steps:
Step 1: Re check the data directory of BUSY data.
Step 2: Ensure that missing company is not open in backend on another BUSY instance. 
Step 3: Open the task manager of your system and close the BUSY application if opened.
Step 4: Check by restart the system.

If you are not able to access the BUSY, then first identify that either unable to open BUSY or any specific company and what error message occurs?
Further can try these troubleshooting steps:
Step 1: Ensure that you have open BUSY as an administrator.
Step 2: Check the username and password you enter to open the company are correct.