Frequently Asked Questions

Runtime Error 341, "Invalid control array index," occurs in BUSY Software when you attempt to access a control within a control array using an index that is outside the valid range of indexes. This typically happens when the index you provide is negative, greater than the upper bound of the control array, or not an integer value.
To resolve Runtime Error 341, you need to identify where the invalid index is being used in your code and correct it. Here's how you can go about resolving this error:
Step 1. : Please avoid clicking multiple times until the previous action has been successfully completed.

two voucher numbers that are clashing with each other to rectify which issue in both vouchers follow these steps
mostly clashing happened in accounting vaouchers. 
1. go to the query system 
2. click on query on Transactions
3. select query on selected voucher(multiple options) 
4. select query on vch type also select which type of vouchers it is.then click on ok.
5. mention filter on that voucher is belongs to which party, mentioned start and end date then open report. 
6. you can view all the transaction with the clashing transactions also and rectify that which mistake done in voucher entries and resolved it.

If you are facing RTE 3265 while open company follow below steps:
Step1: Firstly take latest backup of the data.
Step2: Open BUSY software and go to company menu, then select reindex database option.
Step3: Here you are select company and select second option i have proceed as i have latest backup then press ok.
Step4: After completing the process, a confirmation message will appear and then you can check the company by opening it.
Step5: If same problem persist then you need to share data backup with company details on support@busy.in via email and we will repair your data and revert on the same mail.

Occasionally, data corruption can occur due to various reasons such as a virus attack or a hard disk crash. In such cases, you can use the Reindex Databases option to repair the corrupted data. This option repairs data by reindexing, which involves rewriting the index for the database. An index in the database functions similarly to the index of a book, allowing for easy and quick access to different topics. Additionally, the Reindex Databases option frees up unused space in the database, making it more compact. However, before running this process, ensure you have the latest backup of the company.

Runtime Error ‘10010’,Could not locate voucher numbering information record(series code =265) while voucher entry. This error occurs when the series code required in the query is not available in the database. Please check the database to ensure that the necessary series code is present and properly configured to resolve this issue. 
Step 1: Please ensure that you save the voucher numbering configuration again related to thevoucher and series. This step is to save the record again.
Step 2: If the issue continues to persist after Step 1, you are required to send the data to us at support@busy.in for further assistance.

If you want to understand error messages in BUSY and toubleshoot then
 please follow the given step
 Step 1: First take the backup of the company.
 Step 2: Then see the error If it is RTE 5 or RTE 3343
 Step 3: Then go to the housekeeping and run reindex and check.
 Step 4: If showing error while open company then done reindex from company menu 
 before open company.
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

Error - 13, Atype mismatch error may occur during the export of the Day Book transaction. To solve this:
1. Configure the System Date, Time, and Region Settings [Date Format: DD-MM-YYYY, Time: Chennai/Mumbai/Kolkata +5.30, Region: English US]
2. If it is not solved then Take a backup or copy the data folder to save it in another folder.
3. Run the Rewrite Books then try
4. Check with a Short date range then export the report
5. Ensure that the pdf reader is installed on your computer
If it is not resolved, Then Please feel free to call us at 8282828282. We will take it further.

To resolve the RTE 3040, follow the below steps:
Step 1: Take the latest backup of your data.
Step 2: Open the company then go to housekeeping section
Step 3: Now, click on reindex data base. After completion of process, check the save the voucher.
Step 4: If found same issue, go to housekeeping and run rewrite books.
Note: The above error appears due to corruption in the data, if you are getiing same error after completing rewrite book then you can send your data on support@busy.in mail id with necessary details like BUSY serial number, contact name, contact number, query and company login credentials.

This error occurs in the 'BUSY Software when the Master database file and the Transaction database file do not match with each other. That implies that if a user replaces the data file from any other company's database, it could lead to errors.
If error message show Run Time Error ‘420’ Databases have been disturbed can’t continue follow the below steps:
Step 1: It is essential to replace the data file with the original one, if possible.
Step 2: Alternatively, if the original data file is not available, it is now crucial to proceed with sending the backup data to support at support@busy.in.

If you are unable to login Company then please follow the below steps :
 Note : Please take latest backup of the data 
 Step 1: Open BUSY software
 Step 2: Go to Company Menu
 Step 3: Click on Reindex Database then select Company
 Step 4: Then select second option i.e You can proceed as i have latest backup then click on Ok button, it will take few minutes to complleting
 Step 5: Once the reindexing process is successfully completed, a confirmation message will be displayed
 Step 6: Then you can proceed with logging into your company.