Frequently Asked Questions

Runtime Error 481, "Invalid picture," typically occurs when Application loads some image controls in BUSY Software and tries to assign an image that is not in a valid picture format to the control.
To address Runtime Error 481, you can follow these steps:
Step 1. : The screen resolution should be set to 100% scaling for optimal display.
Step 2: The screen resolution should adhere to the 1024 x 768 aspect ratio.
Step 3: Following the aforementioned steps should resolve the issue. If the problem persists, it is possible that the image files are either missing or corrupted. In such cases, it is recommended to proceed with a reinstallation of the BUSY software.

Runtime Error 70, "Permission Denied," typically occurs when a process or application attempts to access resources or perform actions for which it doesn't have the required permissions. In the context of changing the set data directory, this error may arise due to restricted access rights. To resolve this issue, follow these steps:
If error message show Runtime Error ‘70’, Permission denied while changing the set data directory follow the below steps:
Step 1: Please open the dp file in Notepad and update the path to a valid path and accessible location.
Step 2: If the issue persists after attempting Step 1 then there is a problem in your hard disk drive.

To fix the RTE-5 issue, recomanded to reindex database option available under House-keeping in BUSY before starting the reindex process take BUSY company data backup from Backup Data select particular company to take backup and mention the backup path. for Reindex follow the below steps
step 1 : Open BUSY software
step 2 : under company select Reindex database 
step 3: select the particular company to reindex 
step 4: select You can process as I have the latest backup then click OK 
if the issue still remains, then rewrite the data for Rewrite follow the below steps
step 1 : Open BUSY company
step 2: go to Housekeeping then click Rewrite Books

If showing RTE 5 while opening Pand L then follow the steps 
1 take backup of the company and go to Reindex database option on BUSY home screen 
2 select the company and run reindex on eache financial year 
3 If still showing the same issue then open the company and go to house keeping menu 
4 click on check incomplete voucher and delete or modiFinancial Year the incomplete vouchers then check 
5 If still the issue persist then go to house keeping menu and click on check junk characters 
then click on master and remove the junk characters from master and try to open Pand L account
again

Item not found error comes while you open your company and show RTE 3265 and can take some steps:
Step 1: Take Backup of Your Data From Company menu 
Step 2: After Take Backup of Your Data, Go to Company menu and click on Reindex Data Option
Step 3: Now select the concern company and it will show you the prompt for latest backup you can click on option that is you can process as I have latest back up
Step 4: Now Reindex Your Data.
If issue persist then you need to share your data at our end and will have to wait for 2-3 working days to get revert.

Please specify the error massage what you are face 
 As per time being if run time error 5 show while generating reports or recording transactions getting an error, You Solve it by following the step below 
 Step1 : Take first backup of your company:
 Step2 : Company menu, select Backup company take backup.
 Step3 : After taking Backup, In company menu.
 Step4 : Select Reindex database, Select the company.
 Step5 : Reindex the select company and see error is still shows. 
 Step6 : If still error show Go to housekeeping menu.
 Step7 : check incomplete voucher and junk characters, clear it.and See.

To resolve Data errors in BUSY, you can follow these general steps:
1. Analyze and understand the nature of the data error.
2. Review the data entry and ensure that all information is entered correctly
3. Refer to BUSY Documentation or videos or Help contents
4. Ensure that your BUSY software is up-to-date.
5. Before doing any significant changes or trail and error create a backup of the company.
6. Check system settings like date, time, region, antivirus/firewall, BUSY run with administrator rights, data folder permission, re-index database, system restart etc.
7. If the problem persists contact BUSY support 8282828282
Remember, steps may vary based on the specific nature of the data error

Runtime Error '52' typically occurs when there is a problem with file or directory names, often related to missing or incorrect file paths. This error is most commonly encountered When trying to access the path . To resolve Runtime Error '52', follow these steps:
If error message show Runtime Error ‘52’, Bad file name or number follow the below steps:
Step 1: To ensure smooth functionality, uninstall all previous versions of BUSY software to prevent any potential conflicts, and proceed to install the latest version in a fresh new folder.
Step 2: If the issue is not originating from your hard drive, the problem will resolve automatically.

If you are facing RTE 3354 while open ledger account, follow these steps:
Step 1: Open the ledger report for same account in short range and find the single date in which you are getting error.
Step 2: Now, Go to display section then click on account books.
Step 3: Choose the day book then select no for show cash balance
Step 4: Now, open the day book report for same date in which you are getting error.
Step 5: Next, Apply filter on particular party by pressing F7 shortcut key.
Step 6: After filteration, resave the invoices for same party and then check by open the ledger report.

If you are unable to generate vouchers then please follow the steps below:
1. Check that you are getting any run time error while generating voucher or not.
2. Is the same issue shoiwng with any other company or with the specific company
2. If it is showing any error message for this particular company then you need to run reindex database process through housekeeping menu.
3. Make sure you are using the latest version and release of the BUSY and no other old instances are available.
4. If it still shows any issue while generating bills then you need to share the data with us on support@busy.in