Frequently Asked Questions

To troubleshoot and fix errors in voucher creation in BUSY, you can follow these steps:
 1. Check for any missing or incorrect information in the voucher fields.
 2. Ensure that all mandatory fields are filled correctly.
 3. Verify if the voucher numbering is properly configured.
 4. Make sure that the voucher series is set up correctly for the specific voucher type.
 5. Check if there are any conflicts or duplicates in the voucher numbers.
 6. Review the error message displayed and refer to the BUSY documentation for specific troubleshooting steps.
 7. If the issue persists, contact BUSY customer support for further assistance.

To troubleshoot blank screens in the software, you can try the following steps: 
 Step 1: Check your display settings and ensure that the screen resolution is set correctly. 
 Step 2: Update your graphics drivers to the latest version. 
 Step 3: Restart your computer and relaunch the software. 
 Step 4: Disable any conflicting software or antivirus programs that may be causing the issue. 
 Step 5: Take full backup. 
 Step 6: Check BUSY latest version and Release. 
 Step 7: Uninstall all old BUSY setup and release. 
 Step 8: Download BUSY full latest setup and install.

To solve the RTE 9 subscript out of range follow below steps:
Step 1: Close all BUSY tabs and right click on BUSY icon then select properties option.
Step 2: Tick on run this program in compatability mode and Run this program as an administration.
Step 3: click on apply and ok button.
Step 4: Open user account control in system and down the UAC and save it.
Step 5: Next, Go to control panel option and make sure to select time zone as IST Indian standard time zone 
Step 6: Select region and locale as english united kingdom .
Step 7: Then restart the system again.

Encountering bugs in BUSY after updating to the latest version can happen due to various reasons. 1) It could be because the latest version not install properly.
 2) It could also be due to software conflicts, compatibility issues with other programs, or errors in the update process itself.
 3) It Could also be due to antivirus & security and windows firewall advanced settings.
 4) To resolve this uninstall all old BUSY update & release.
 5) Go to https://busy.in/download/ and download BUSY 21 Full latest version setup and Install.
 6) still getting same error you can share error code on support@busy.in

To troubleshoot frequent software crashes, you can try the following steps:
 1. Update your software to the latest version available.
 2. Check if your system meets the minimum requirements for the software.
 3. Restart your computer and try running the software again.
 4. Disable any conflicting programs or antivirus software temporarily.
 5. Clear the cache and temporary files of the software.
 6. Check for any available patches or updates for your operating system.
 7. Reinstall the software if the issue persists.
 If the problem continues, it is recommended to contact customer support for further assistance.

If you want to fix BUSY crash problem whil open it so follow these steps:
Step 1: If it shows RTE 430 so you need to install stat file for same because you are doing update release of BUSY.
Step 2: If it shows error & crashed so close BUSY then go in their BUSY icon.
Step 3: Right click on it select properties then select compatibility.
Step 4: Then select run this program as run as administrator,
Step 5: Then open UAC level via press window button on your keyboard.
Step 6: Then down UAC level & then check.

Kindly specify the error name which is showing while installing BUSY further you can check common problem which can arise while installing BUSY
Step 1 : BUSY is only compatible with windows only so make sure you are installing BUSY in windows system 
Step 2 : Check windows is properly installed in your system as it can arise window installer error while installing BUSY
Step 3 : Check your antivirus and window firewall settings as it can arise problem in installation
Step 4 : And make sure to download BUSY setup from official BUSY site only busy.in

Kindly specify the error name which is showing while installing BUSY further you can check common problem which can arise while installing BUSY
Step 1 : BUSY is only compatible with windows only so make sure you are installing BUSY in windows system 
Step 2 : Check windows is properly installed in your system as it can arise window installer error while installing BUSY
Step 3 : Check your antivirus and window firewall settings as it can arise problem in installation
Step 4 : And make sure to download BUSY setup from official BUSY site only busy.in

If you getting an error when trying to open or use the software, you need to try below troubleshoot: 
 1. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu. 
 2. Uninstall the BUSY application and re install. 
 3. Inbound and outbound rules for BUSY firewalls 
 4. Checked by disabling Windows Defender 
 5. Set the Never Notify User Control setting from the control panel option. 
 6. Give full permission to the BUSY Win folder. 
 7. Re start the system; re start the internet.

If you are getting an error messages that is RTE 5 when trying to add customers name,you can follow some steps: 
 Step 1: Take Backup of Your Data From Company menu 
 Step 2: After Take Backup of Your Data, Go to Company menu and click on Reindex Data Option 
 Step 3: Now select the concern company and it will show you the prompt for latest backup you can click on option that is you can process as I have latest back up 
 Step 4: Now Reindex Your Data.