Frequently Asked Questions

Troubleshooting errors in BUSY requires a systematic approach to identify the cause and implement solutions. Here's a step-by-step guide to help you troubleshoot errors effectively:
Step 1 : Carefully read and understand the error message or description. Note any error codes, specific details, or warnings provided. Understanding the error message...

If you wants to report a bug in BUSY ,first check the report or voucher any other option in BUSY,where you face that problem.Now check if there is any updated in BUSY,update to latest release versions and check.In case you are already using latest release version of BUSY,then check same issue at same place in any lower release version of BUSY or in another company,if in lower release version,it works properly,then it maybe a bug.You can mail use on suppor@busy.in and our team will look into it and revert you.In case any bug is found,it is fixed in next release version of BUSY

To troubleshoot error messages in BUSY, you can follow these steps:
1. Read the error message carefully to understand the issue.
2. Check the BUSY documentation or knowledge base for information on the specific error message.
3. Verify that you are using the latest version of BUSY.
4. Restart your computer and try running BUSY again.
5. If the error persists, try reinstalling BUSY.
6. Contact BUSY technical support for further assistance, providing them with the details of the error message.

If you encounter this issue while changing the financial year, it used to happen in BUSY 21 Release 8.5. The problem has been fixed in BUSY 21 Release 9.0. Here are the steps to resolve it:
1.Make sure you have a backup of your data for safety.
2.To fix the While Carry Forward Data Run time error 3420 error during the financial year change, upgrade to BUSY 21 Release 9.0.
Following these steps should help you resolve the issue.

To report bugs and provide feedback in BUSY, you can contact their support team through their email or contact number. They will assist you in addressing any issues or bugs you have encountered and guide you on how to provide feedback.
For furhtur information, you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in

If you faced this issue during the upgrade from BUSY 18 to BUSY 21 Release 8.4, it has been fixed in BUSY 21 Release 8.5. Make sure you have the latest data backup.
1.Ensure you have a backup of your data.
2.Upgrade to BUSY 21 Release 8.5 to resolve the Run Time error-3061 issue encountered during the COMP0008 check.

If you encounter an error while printing the discount report, see the following steps for resolving the issue:
Step 1: Take a Copy of BUSY Data
Step 2: Update BUSY With Letest Relese
Step 3: Run Rewrite Books from the Housekeeping Menu
Step 4: If, after the compile process, you are still unable to send your data,
 supportatBUSYdotin

To report a bug or error in BUSY, first, ensure that you are using the latest version of the BUSY software. If you have the latest version installed and still encounter the issue, contact customer support and provide details about the problem you are facing. They will assist you in resolving the issue and fixing the bug.

BUSY is updated regularly with new features and bug fixes. The frequency of updates may vary, but the software strives to provide regular updates to improve functionality and address any issues. However, it is recommended to check the official website or documentation for specific information on the frequency of updates and if a changelog is provided.

Yes, To address the problem with printing sales vouchers after splitting in BUSY old release 9.2, follow these steps:
1.Provide more details about the issue or use AnyDesk for assistance.
2.If using BUSY old release 9.2 and facing printing errors after splitting sales vouchers:
Update to the latest release of BUSY to rectiFinancial Year the problem.