Frequently Asked Questions

To set up digital signatures for signing documents in BUSY, you need to follow these steps:
Step 1: Insert the DSC (Digital Signature Certificate) dongle into your system.
Step 2: Open BUSY and then open your company.
Step 3: Go to the Administration tab and click on the Configuration.
Step 4: Select Features / Options and click on the General tab.
Step 5: Enable the option Apply Digital Signatures in Invoice/Document and click on the Configuration button.
Step 6: Select BUSY as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password / PIN and Search String (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.
Please note that the DSC Dongle needs to be plugged in whenever you want to export invoices with digital signatures.

If green tick not shown for digital signature, please follow below step for troubleshooting:
Step 1: Make sure that the dongle is properly inserted into the USB port of your computer.
Step 2: Check if the dongle is compatible with BUSY. Refer to the system requirements for digital signatures in BUSY. 
Step 3: Check if there are any issues with the PDF reader software you are using. Try using a different PDF reader, such as Adobe Reade.
Step 4: If shown question mark sign in digital signature, Right click on that open properties and click add to Trust.
Step 5:Try connecting the dongle to a different USB port on your computer.
Steo 6:Restart your computer and open BUSY again to see if the dongle is detected.
Step 7: If the issue persists, contact technical support for further assistance in troubleshooting the problem."

To resolve "invalid signature" errors on BUSY, you can try the following steps:
 1. Make sure your digital signature license is valid and not expired. If it has expired, you may need to renew it.
 2. Check your connectivity with the dongle. Ensure that the dongle is properly inserted and recognized by BUSY.
 3. Update your Adobe Reader or other PDF reader to the latest version.
 4. Add the digital signature to the Trust Center in Adobe Reader or other PDF reader. This process may vary, so refer to the software's documentation for specific instructions.
 5. If the issue persists, try reinstalling the digital signature license in BUSY.
 If none of these steps resolve the issue, it is recommended to contact BUSY support for further assistance.

If you want to confirm whether DSP (Digital Signal Processor) software is installed on your Windows system, you can follow these simple steps:
Method 1: Search
Step 1: Search from Start Menu: Click on the Windows Start menu (bottom-left corner).
In the search bar, type the name of the DSP software or any related terms. Check the search results for the presence of DSP-related applications or files.
Method 2: Check Desktop Shortcut
Step 2: Check Desktop Shortcut: Look for any desktop shortcuts related to the DSP software.
If you find a shortcut, it indicates that the software is installed. Double-click on the shortcut to open and confirm the installation.
Step 3: Open the Programs and Features window by pressing Win + R, typing appwiz.cpl, and pressing Enter. Look for the DSP software in the list of installed programs.

Digital signatures is Valid in BUSY. If you want to use digital signatures for signing documents in BUSY, you need to follow these steps:
Step 1: Buy a DSC (Digital Signature Certificate) dongle and insert it into your system.
Step 2: Launch BUSY and open your company.
Step 3: Go to the Administration tab and click on the Configuration option.
Step 4: Select Features / Options and click on the General tab.
Step 5: Set the option “Apply Digital Signatures in Invoice/Document” to Y and click on the Configuration button.
Step 6: Select “BUSY” as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password / PIN and ‘Search String’ (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.

To properly configure digital signature in BUSY follow these steps:
Step 1: Click on search bar on your system search control pannel select Programs and Features.
Step 2: Click on Turn windows features on or off Select .NET Framework 3.5 install.
Step 3: Syetem Restart then open BUSY.
Step 4: Go to Administration.
Step 5: Click on Configuration.
Step 6: Select Features & Option.
Step 7: Open General Tab.
Step 8: Enable Apply Digital Signatures in invoice/Document Click on Configuration.
Step 9: Select Digital Signature Software Vendor BUSY. Available Digital Siganture Certificate select your name then mention Password/PIN search string to place digital signature Authori click on save button.
Step 10: Open Invoice in modify mode give command of ALT+P then Apply Digital Signature(only for PDF) yes.
Step 11: Search string to place digital signature Authori and click on Export. 

To import/export a Digital Signature Certificate (DSC) between BUSY instances or computers, you can follow these steps: 1. Export DSC: In the source BUSY instance or computer, go to the DSC settings and choose the option to export the DSC. This will create a file with the DSC information. 2. Transfer the file: Copy the exported DSC file to the destination BUSY instance or computer using a USB drive, email, or any other method of file transfer. 3. Import DSC: In the destination BUSY instance or computer, go to the DSC settings and choose the option to import the DSC. Select the transferred DSC file and follow the prompts to complete the import process. By following these steps, you can successfully import/export a DSC between BUSY instances or computers.

please follow below step for troubleshooting:
Step 1: Make sure that the dongle is properly inserted into the USB port of your computer.
Step 2: Check if the dongle is compatible with BUSY. Refer to the system requirements for digital signatures in BUSY. 
Step 3: Check if there are any issues with the PDF reader software you are using. Try using a different PDF reader, such as Adobe Reade.
Step 4: If shown question mark sign in digital signature, Right click on that open properties and click add to Trust.
Step 5:Try connecting the dongle to a different USB port on your computer.
Steo 6:Restart your computer and open BUSY again to see if the dongle is detected.
Step 7: If the issue persists, contact technical support for further assistance in troubleshooting the problem."

To set up a digital signature in BUSY, follow these steps:
Step 1: Make sure you have a digital signature dongle or tool and it's connected to your computer.
Step 2: Now Go to the Administration menu, then navigate to Configuration, and select Feature/Options. Click on the General Configuration tab.
Step 3: Find the Apply Digital Signature Configuration and enable it. Click on the configuration button.
Step 4: In the Digital Signature Configuration, choose the vendor through which you can generate digital signatures on your invoices or documents. Note that for BUSY as Vendor, you needs an active BLS license.
Step 5: Provide the name of your digital signature certificate and its password. Save the configuration.
Now, when you export invoices or documents as PDFs, you can apply the digital signature to them.

If you want to use digital signatures for signing documents in BUSY, you need to follow these steps:
Step 1: Buy a DSC (Digital Signature Certificate) dongle and insert it into your system.
Step 2: Launch BUSY and open your company.
Step 3: Go to the Administration tab and click on the Configuration option.
Step 4: Select Features / Options and click on the General tab.
Step 5: Set the option “Apply Digital Signatures in Invoice/Document” to Y and click on the Configuration button.
Step 6: Select “BUSY” as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password / PIN and ‘Search String’ (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.