Frequently Asked
Questions
Find Solutions to Common Issues Related to features - digital signature
What is the process of enabling digital signatures for invoices?
If you enable digital signatures for signing documents in BUSY, you need to follow these steps:
Step 1: Buy a DSC (Digital Signature Certificate) dongle and insert it into your system.
Step 2: Launch BUSY and open your company.
Step 3: Go to the Administration tab and click on the Configuration option.
Step 4: Select Features / Options and click on the General tab.
Step 5: Set the option “Apply Digital Signatures in Invoice/Document” to Y and click on the Configuration button.
Step 6: Select “BUSY” as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password / PIN and ‘Search String’ (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.
How do I enable digital signatures in BUSY?
To enable digital signatures for signing documents in BUSY, you need to follow these steps:
Step 1: Buy a DSC (Digital Signature Certificate) dongle and insert it into your system.
Step 2: Launch BUSY and open your company.
Step 3: Go to the Administration tab and click on the Configuration option.
Step 4: Select Features / Options and click on the General tab.
Step 5: Set the option “Apply Digital Signatures in Invoice/Document” to Y and click on the Configuration button.
Step 6: Select “BUSY” as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password / PIN and ‘Search String’ (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.
issue in Dgital signature configuration how to configure it ?
proper process of digital signature in BUSY, follow these steps:
1: Make sure you have a digital signature dongle or tool and it's connected to your computer.
2: Now Go to the Administration menu, then navigate to Configuration, and select Feature/Options. Click on the General Configuration tab.
3: Find the Apply Digital Signature Configuration and enable it. Click on the configuration button.
4: In the Digital Signature Configuration, choose the vendor through which you can generate digital signatures on your invoices or documents. Note that for BUSY as Vendor, you needs an active BLS license.
5: Provide the name of your digital signature certificate and its password. Save the configuration.
Now, when you export invoices or documents as PDFs, you can apply the digital signature to them.
What's the process for electronically signing and sending invoices or bills in BUSY?
The process for electronically signing, we should have digital signature dongle and we will do the configuration in the BUSY software after that when we send the emails to do the customer will show the digital signature in PDF Invoice.
Pls follow the below steps for Digital Signature :
Step 1: Connect the DSC dongle in the system
Step 1: Click on Administration
Step 2: Then Configuration
Step 3: Then Features & Options
Step 4: Then General
Step 5: Then Enable the Digital Signature option
Step 6:- Cick on Digital Signature Configuration
Step 7:- Select Vendor Name & mention the certificate user id & Password
Step 8:- When you email the invoice then pdf will get send
Who can I contact for issues in using my digital signature with BUSY?
To get help if facing issue with digital signature in BUSY, you can contact us by any of the following methods:
Method 1: Call our 24X7 support helpline number at 8282828282 or 011 40964096 and talk to our support representatives. They will guide you through the steps and troubleshoot any problems that you may encounter.
Method 2: Email us your query to support@busy.in and we will get back to you as soon as possible. Please provide us with your BUSY Serial No. ,and a screenshot of the error message if possible. This will help us to resolve your issue faster and better.
Method 3: You can contact also to your authorized channel partner for any kind of support.
Is there customer support to help with digital signature issues?
To get help if facing issue with digital signature in BUSY, you can contact us by any of the following methods:
Method 1: Call our 24X7 support helpline number at 8282828282 or 011 40964096 and talk to our support representatives. They will guide you through the steps and troubleshoot any problems that you may encounter.
Method 2: Email us your query to support@busy.in and we will get back to you as soon as possible. Please provide us with your BUSY Serial No. ,and a screenshot of the error message if possible. This will help us to resolve your issue faster and better.
Method 3: You can contact also to your authorized channel partner for any kind of support.
What is the difference between digital signature dongles and digital certificates?
A digital signature dongle is a physical device that is attached to a computer's USB port to ensure the authenticity of digital signatures. It is used in conjunction with software, such as BUSY, to digitally sign documents. On the other hand, a digital certificate is a digital file that contains information about the identity of an individual or organization. It is issued by a trusted third-party, known as a Certificate Authority (CA), and is used to verify the authenticity and integrity of digital signatures. In summary, a digital signature dongle is a hardware device used for digital signing, while a digital certificate is a file that verifies the identity of the signer.
How do I configure a digital signature in BUSY after creating one?
To configure digital signature in BUSY, you need to follow these steps:
Step 1: Insert your DSC (Digital Signature Certificate) dongle into your system.
Step 3: Open your company then go to the Administration and click on the Configuration.
Step 4: Select Features / Options and click on the General tab.
Step 5: Set the option Apply Digital Signatures in Invoice/Document to Y and click on the Configuration button.
Step 6: Select BUSY as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password / PIN and Search String (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.
How do I setup and configure digital signatures in BUSY?
To configure digital signatures in BUSY, please follow below steps:
Step 1: Connect a valid DSC dongle to your computer's USB port.
Step 2: Run the setup of the DSC dongle installation wizard and click the "Install" button.
Step 3: Open BUSY and go to the company for which you want to configure the digital signature.
Step 4: Go to the Administration tab, Configuration, Feature Options, and then the General tab.
Step 5: Enable the option "Apply Digital Signatures in Invoice Document", specify vendor name as BUSY
Step 6: Mention Digital signature certificate and its password, click "Save".
Step 7: Save the General Tab configuration also
Now, you have successfully setup and configured digital signatures in BUSY.
The invoices I sent have invalid signature error. How do I fix this?
To fix the issue of invalid signature error on the invoices you sent, you can try the following steps:
1. Make sure you have a valid and up-to-date digital signature certificate (DSC) installed.
2. Check if your DSC is properly attached and recognized in the BUSY.
3. Ensure that you have the latest version of Adobe Reader or any other PDF viewer installed on the recipient's device.
4. If the issue persists, try re-installing the DSC, adding the signature to the Trust Center in Adobe, and updating to the latest version of Adobe Reader.
By following these steps, you should be able to resolve the issue of invalid signature error on your invoices.
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