Frequently Asked Questions

If you want to check server information and ip address used for data synchronization in BUSY software, please follow the given steps
 To check in HO system
 Step 1 Go on server system and open BUSY software
 Step 2 Click on set server information and check 
 To check in branch system
 Step 1 Go on administration
 Step 2 Click on configuration
 Step 3 Click on feature options
 Step 4 Enterprise features
 Step 5 Click on the configuration option available with Enable HO BO data sync.
 Step 6 Check here what SQL information mention to synchronize data

To sync data between multiple companies in BUSY, you can follow these Steps:
Step 1 : Create separate companies for your head office and branch offices.
Step 2 : Specify which company is the head office and which are the branch offices.
Step 3 : Enable auto data sync in the software settings.
Step 4 : This will allow data like invoices, accounts, and other information to be synced between the head office and branch offices automatically.
By enabling data sync and properly configuring the head office and branch offices in BUSY, you can ensure that data is synchronized between multiple companies.

To solve this you need to change rights given in HO data configuration for this follow below steps : 
Step 1 : Go to Administration
Step 2 : select configuration then features/options
Step 3 : Go to Enterprise features
Step 4 : Enable HO/BO Data Sync. - Yes
Step 5 : Now you will get sync configurations here you need to give modification rights properly and then save the settings
Step 6 : Now in BO data got to branch office sync configuration and select Read Head office configurationa nd save the settings
Step 7 : Now delete transaction and run sync process.

To record inter-branch transactions, you need to assign the appropriate voucher series to the branches that are involved in the transactions.
To transfer stock between branches, you can use the “Stock Transfer” voucher. Just choose the Material centre that matches the branch. This works if you are using the multi branch feature. 
However, if you are using the Head office & Branch office feature, you cannot transfer stock directly from one branch to another. You have to first transfer stock from the branch office to the head office, and then from the head office to another branch office.

Rewriting books in BUSY its refers to re-entering transactions in the book of accounts to rebuild the database according to changes made. It is necessary when there are incomplete values entered in the database or when there are data issues. for run this utility follow these steps 
1. before re-write books take a backup of company. 
2. go to the house keeping menu 
3. select re-write books option 
4. then proceed 
5. maybe its taking long time because its depend uponn your data size 
6. also its recommended to run this utility from server system.

If Branch Sync Not working, follow these steps:
1.Ensure you have a valid internet connection for syncing data across different locations.
2.VeriFinancial Year the presence of a valid and active static IP.
3.Check if the necessary port (e.g., 1433 for SQL) is open; if not, perform port forwarding on the router.
4.Ensure the port is not blocked by the firewall or antivirus; unblock if necessary.
5.Confirm you have valid access permissions to sync data between HO and BO.
6.Ensure that the latest release of BUSY is installed on both HO and BO; if not, download and install the latest setup.

If Branch Sync Not working, follow these steps:
1.Ensure you have a valid internet connection for syncing data across different locations.
2.VeriFinancial Year the presence of a valid and active static IP.
3.Check if the necessary port (e.g., 1433 for SQL) is open; if not, perform port forwarding on the router.
4.Ensure the port is not blocked by the firewall or antivirus; unblock if necessary.
5.Confirm you have valid access permissions to sync data between HO and BO.
6.Ensure that the latest release of BUSY is installed on both HO and BO; if not, download and install the latest setup.

tried re-indexing and balancing multiple times but still facing runtime error 5 during data sync because of there is some junk characters in masters or in vouchers, so first you need to remove junk from masters or vouchers then sync data again. to remove junk follow these steps 
1. go to the house keeping option
2. click on check junk characters and select master or voucher 
3. after that see the junk list you can click on that and remove junk from particular filed and save it.
4. after that try to sync data again.

To the proper synchronization data in HO and BO, you should check the ports and firewal setting in the system
 Please follow the given steps
 Step 1 First check port number 1433 must be open on static ip at the server system, to check you can use the website name "Can you see me"
 Step 2 Open the control panel then window firewall setting
 Step 3 Click on advanced setting and create inbound and outbound rule for the port number 1433
 Step 4 Create same inbound and outbound rule in BO system also

To optimize the performance of BUSY for multi-location data syncing, you can follow these steps:
1. Internet Connectivity: Ensure that both systems have proper & stable internet connectivity. To verify this, navigate to the branch office configuration and click on “Check Connection”.
2. Open Required Ports: If the head office is located at a different place, make sure that the required port is open on the HO internet router.
3. Up to date: Ensure that both systems have updated version of BUSY.
4. Antivirus & Firewall: Make sure no blockage in antivirus & firewall realated to BUSY.