Frequently Asked Questions

No, deleting a voucher from the main branch in BUSY does not delete it from the child branches. if you want to delete it then you need to manually delete those transaction from branch.

You should check if the supplier/customer is added to the correct store and if the data is synced properly. If the issue persists, try syncing the data again or contact customer support for assistance.

You can create multiple branches for the same GST number and can work accordingly
 To configure HO and BO, kindly contact to our customer support team or you can contact to your BUSY partner

BUSY can provide guidance on troubleshooting and fixing issues related to software and applications, we not provide internet connection setup or maintenance related support, for that you need to contact with IT person

Unfortunately, it is not possible to remove restrictions in BUSY without access to the HO company. You will need to contact the HO company to request access or permission to remove the restrictions.

ensure the software is using the correct units and rate types when transferring stock between locations you can modify item and check tax rate and unit of items is correct or not .

There are no limit to the number of machines that can access the BUSY server for synchronization
 No of clients machines depend on how much licenses you have to access the server system

BUSY administration and configuration options impact the synchronization process between instances are the data impot/export option to send data to HO and BO, also we used enterprise feature to configure branch synchronization

To maintain separate legder branch wise. You can create separate accounts in each brach and
you can use master series group option from enterpise feature.
So that other branch can not see those ledger.

To open any port from your router you can contact your internet provider they will help you to do the same after this process we need to re check by synchronising data.