Frequently Asked Questions

Q: HO/BO Invalid Date Range Msg Showing?

If the HO/BO Invalid Date Range Message is showing, then you need to delete the same invalid voucher from the branch for the Invalid Date Range.

Q: I need the serial number or ID code for my computer at the Prabhadevi branch. Where can I find this information?

If you need the serial number or ID code for my computer at the Prabhadevi branch, you will get this information from the Prabhadevi operator.

Q: Are you connecting over a VPN for data synchronization between your head office and branch offices in BUSY?

If you want to synchronize your data between Head office and branch office, then use only static ip. No VPN will work for data synchronization

Q: How do I switch to the Enterprise version to test out the branch features?

To switch to the Enterprise version and test out the branch features, you need to upgrade your current version of BUSY to the Enterprise version.

Q: Is there a diagnostic log or report for data synchronization problems in BUSY?

Yes, there is a option called "Data Sync Explorer" under the Data Export Import menu. This allow to view if any syncing propblem with reason.

Q: How do I login to the HO system as the main user?

To log in to the HO system as the main user, you need to enter the Super user ID and password when opening the company.

Q: I restored a HO backup to set up my branch. Do I need to sync all data again or will it duplicate everything?

After restore a HO backup for branch set up, you need to first review your data and if required then you have sync again.

Q: Will configurations like sales voucher style and ledgers created in the head office be available in branches?

Yes, configuration changed in head office will reflect in branch office after run "Read Head Office Configuration". And ledgers also reflect after data synchronization.

Q: I'm having trouble getting consolidated data for multiple branches in BUSY what am I doing wrong?

If you are using multi branch feature then provide us more details what issue you are facing while generating consolidate report for multiple branches.

Q: Is there a way to pull data from multiple places into one report in BUSY

Yes, BUSY provides a feature to pull data from multiple places into one report if you are using Head office and Branch office feature.

Solutions to common issues related to Features — Ho Bo.

Support

Step-by-step Answers

HO/BO Invalid Date Range Msg Showing?

If the HO/BO Invalid Date Range Message is showing, then you need to delete the same invalid voucher from the branch for the Invalid Date Range.

I need the serial number or ID code for my computer at the Prabhadevi branch. Where can I find this information?

If you need the serial number or ID code for my computer at the Prabhadevi branch, you will get this information from the Prabhadevi operator.

Are you connecting over a VPN for data synchronization between your head office and branch offices in BUSY?

If you want to synchronize your data between Head office and branch office, then use only static ip.
 No VPN will work for data synchronization

How do I switch to the Enterprise version to test out the branch features?

To switch to the Enterprise version and test out the branch features, you need to upgrade your current version of BUSY to the Enterprise version.

Is there a diagnostic log or report for data synchronization problems in BUSY?

Yes, there is a option called "Data Sync Explorer" under the Data Export Import menu. This allow to view if any syncing propblem with reason.

How do I login to the HO system as the main user?

To log in to the HO system as the main user, you need to enter the Super user ID and password when opening the company.

I restored a HO backup to set up my branch. Do I need to sync all data again or will it duplicate everything?

After restore a HO backup for branch set up, you need to first review your data and if required then you have sync again.

Will configurations like sales voucher style and ledgers created in the head office be available in branches?

Yes, configuration changed in head office will reflect in branch office after run "Read Head Office Configuration". And ledgers also reflect after data synchronization.

I'm having trouble getting consolidated data for multiple branches in BUSY what am I doing wrong?

If you are using multi branch feature then provide us more details what issue you are facing while generating consolidate report for multiple branches.

Is there a way to pull data from multiple places into one report in BUSY

Yes, BUSY provides a feature to pull data from multiple places into one report if you are using Head office and Branch office feature.

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