Frequently Asked
Questions
Find Solutions to Common Issues Related to miscellaneous - suitable disposition
I am unable to perform certain tasks like updating accounts or generating reports. What troubleshooting can I do to resolve these issues?
If you are experiencing issues with tasks or functionality like updating master or regenerating reports in BUSY.
Please check some points below:
1: Backup your company data in which you want to run the process.
2: Click on the second option which you can proceed as I have the latest bcakup and then run both the processes separately.
3: If you are using Multi User BUSY then make sure all clients BUSY should be closed
4: All options in the Housekeeping menu must run on the main server
After running the steps you suggested, I still see the same errors. What could be wrong and how do I troubleshoot further?
If you have already run the process but are still experiencing errors, you can try the following steps to further troubleshoot and fix the issue:
Step 1. Ensure that you have taken a backup of your current data before proceeding with any further steps.
Step 2. Verify if the issue is specific to certain vouchers or transactions. Check if there are any errors or discrepancies in those particular entries.
Step 3. Double-check the tags and details entered in the vouchers for accuracy. Make sure they are correctly configured.
Can the software identify for the invalid hsn codes?
Yes, BUSY can identify for the invalid hsn codes by using these steps:
Step 1: Open your company then go to transactions menu.
Step 2: Select last option gst misc. utilities and click on validate hsn online option.
Step 3: You can select single hsn or multiple hsn as per the requirements.
Step 4: When you select multiple can load data either for all items or any group of items.
Step 5: After loading select all then click on validate online and you will see the status weather it is valid or invalid.
What are the server requirements for installing BUSY?
To run BUSY efficiently, we recommend that you have the following system requirements:
1. Operating system: Windows 2007 or later versions.
2. Processor: Intel Core i3 or equivalent
3. RAM: 4 GB or more.
4. Hard disk drive: At least 100 MB of free space.
5. Screen resolution: 1366 x 768 pixels.
6. .net framwork 3.5 or above.
7. Require internet for activation, updates & other online features such as e-way bill, e- invoice generation, etc.
Furthermore its also depends on the database you want to use either Access or SQL.
What are the system requirements for BUSY?
To run BUSY efficiently, we recommend that you have the following system requirements:
1. Operating system: Windows 2007 or later versions.
2. Processor: Intel Core i3 or equivalent
3. RAM: 4 GB or more.
4. Hard disk drive: At least 100 MB of free space.
5. Screen resolution: 1366 x 768 pixels.
6. .net framwork 3.5 or above.
7. Require internet for activation, updates & other online features such as e-way bill, e- invoice generation, etc.
Furthermore its also depends on the database you want to use either Access or SQL.
How do I set up SMS notifications for billing and other important events in BUSY?
To set up SMS notifications for billing and other important events in BUSY, you need to follow :
Step 1 : click on administration
Step 2 : configuration
Step 3 : features and options
Step 4 : general
Step 5 : enable BDEP ID and create unique new BDEP ID
Step 6 : enable event notification
Step 7 : configure notification for billing add,modify and delete
Step 8 : Your changes will send notification in BUSYBNS app as notification
Step 9 : BLS must be active
What configuration settings do I need to set up GST in BUSY?
To set up GST in BUSY for the first time, you need to configure several settings according to your compliance needs. Typically, default tax categories and sales/purchase types are auto-created when you create a new company. Here are the key configuration settings you should consider:
1. Tax type: GST or VAT
2. Type of Dealer: Regular or Composition
3. To specify the GSTIN
4. Return filing frequency [e.g., default, monthly, quarterly]
5. TDS/TCS (if required)
6. E-Way bill configuration (if required)
7. E-Invoice Configuration (If Required)
What steps should i take if unable to find a particular feature in BUSY?
If you are not able to find a particular feature in BUSY, then you can use our search option by following these steps:
Step 1: On company's main page click on search menu button available on the right side panel.
Step 2: Tick on search in features or options or voucher configuration then type the feature name in the search string field.
Step 3: After that you will see the possible results then you need to click on available option and this open will that feature.
What steps should I follow to send TDS/TCS reports saved in OneDrive/Microsoft Teams to the support agent?
To send TDS/TCS reports saved in OneDrive/Microsoft Teams to the support agent, you can follow these steps:
1. Open OneDrive or Microsoft Teams.
2. Locate the TDS/TCS reports that you want to send.
3. Select the reports by clicking on them.
4. Click on the "Share" or "Send" option.
5. Enter the email address of the support agent.
6. Add any additional information or instructions if needed.
7. Click on the "Send" button to send the reports to the support agent.
My emails are sending very slowly. How can I speed up email sending and receiving?
If you are facing speed issue while sending any mails from BUSY then please follow the steps to fix it.
Step 1. Check your internet connection: Ensure that you have a stable and fast internet connection.
Step 2. Reduce email attachments: Large attachments can slow down the sending and receiving process.
Try to compress or resize attachments before sending them.
Step 3. Temporarily disable any antivirus software that may be scanning your emails, as it can slow down
the process.
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