Frequently Asked
Questions
Find Solutions to Common Issues Related to mobile-app - bulk upload
BUSY data not fully visible in mobile app of BUSY. Why?
To see fully data of BUSY in Mobile app, You may follow below steps:
Step 1: Ensure your BUSY is update with latest release.
Step 2: Update your mobile app or can re install it.
Step 3: Go in administration.
Step 4: Select configuration and then feature/Options.
Step 5: Then click on general settings.
Step 6: Ensure BDEP ID has been created and then enable BUSY mobile app and click on through cloud sync.
Step 7: Save configuration then go in Data export import option.
Step 8: Click on Cloud Sync option.
Step 9: Bulk upload the data again.
Step 10: Also check antivirus as BUSY must be exclude.
If still issue persists then share concern on support@busy.in
Issue in mobile app data synch and upload
If you are facing issue while uploading data to cloud synch then follow the steps
1 install BUSY latest release and BUSY agents latest release and try to upload again
2 Check your internet connection it should be proper at the time of uploading data
3 Delete the old BDEP ID and create a new BDEP ID if you are first time uploading
then try bulk upload again
4 Go to administration menu and click on data export import and click cloud synch
then click on delete data and try bulk upload again
5 Remove the junk master and incomplete vouchers from house keeping menu
using the optin check junk character and check incomplete voucher
I am unable to sync my mobile data with the BUSY software. What should I do to fix this?
If the transactions you created in the mobile app are not downloading into the system, you can try these steps to fix the problem:
Please Note: Before making any changes, take a backup of your data.
Step 1: Check your internet connection and make sure it is stable.
Step 2: Do not make any changes in the voucher series configuration of the mobile app.
Step 3: Run Reindex Database from the Housekeeping menu to resolve any issues with the database.
If you need any assistance you can also reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
Steps to transfer data from BUSY desktop to the mobile app for synchronization?
To upload data from BUSY desktop software to BUSY mobile app, you need to follow these steps:
Step 1: First you need to create a BDEP id by going to the Administration menu then click on Configuration.
Step 2: Select Features / Options and click on General. Here, you will see an option called Enable BUSY Data Exchange Platform (BDEP) set Y on that and create a ID and save.
Step 3: Now, go back to Administration and click on Data Export / Import.
Step 4: Select Cloud sync and click on Bulk Upload.
Step 5: Click on the Start Upload button and wait for the process to be completed.
How to access missing reports in the mobile app?
To fix the missing report issue in the Mobile App, you need to enable the report option for the user. You can do this by following these steps:
Step 1: Open BUSY Software and go to Administration. Then, click on Users.
Step 2: Choose Cloud Sync User and click on Modify.
Step 3: Find the user that you use to log in to the Mobile App. Then, check the report option that you want to see in the Mobile App.
Step 4: After changing the user settings, you need to upload the data to the Mobile App.
Step 5: Check if the report is now available in the Mobile App.
How do I resolve issues with the BUSY mobile app not connecting or syncing properly?
If you are facing any error while connecting BUSY mobile app or syncing data then check the below steps :
Step 1: Make sure to update BUSY in latest release and BUSY mobile app from play store or app store
Step 2: Make sure to Upload bulk data from BUSY then login in the BUSY mobile app
Step 3: Make sure to check internet connection is stable and working fine
Step 4: Then If any antivirus then exclude BUSY from the same or disable it
Step 5: If still problem exist then create new bdep ID then again bulk data and check in BUSY mobile app
What should I check on my end if I'm having trouble connecting to the server to upload invoices through mobile app ?
Find out the steps to follow to when invoices not uploading through mobile app
Step 1 : Check the date and time of your system if its correct or not
Step 2 : Then check bdep Id is mentioned in BUSY
Step 3 : then check by uploading data through bulk upload option if any error arise
Step 4 : Then create new bdep id and then upload data again
Step 5 : and make sure you are using BUSY updated version while uploading invoices
Step 6 : further can check your internet connection also if its working proper or not
I am facing issue in data sync in BUSY mobile app how to fix this issue?
If you are facing issue in data upload of BUSY mobile app please follow given below steps:
Step 1: Ensure that you have created a bdep id and cloud sync user in your company
Step 2: Make sure you have the license of BUSY mobile app
Step 3: Make sure your internet connection is stable in your system
Step 4: Make sure you are using latest version of BUSY software
Step 5: Ensure that BUSY should be exclude from antivirus and firewall
Step 6: May be cloud server is under maintainance so you may wait for sometime
Step 7: Make sure cloud sync configuration is enabled in BUSYagent for autosync
What is the process to upload the data to BUSY mobile app cloud server?
If you want to upload the data to BUSY mobile app cloud server please follow these steps:
Step 1: Go to administration menu then click on configuration sub menu
Step 2: Select features and options button and click on general tab
Step 3: Afterwards enable bdep option and create bdep id
Step 4: Now enable BUSY mobile app and save the changes
Step 5: Go to administration menu again and click on data export import button
Step 6: Select cloud sync option and you can run bulk upload from there to upload the data to BUSY mobile app
Step 7: Later you can do incremental sync to BUSY mobile app
While I bulk Upload my data from cloud synch showing error
If You are facing issue while upload data for mobile app then follow the steps
1 Check your internet connection it should be proper during data upload
2 go to house keeping menu and click on check junk characters then remove
the junk characters from master
3 Check the Incomplete voucher option and delete the incomplete vouchers
4 then go to administration menu and click on data export import then
click to cloud synch and run bulk upload
5 If still the issue persist then delete the bdep id and create a new then run
bulk upload
